Chargebacks911, the dispute management specialist, has been named the Best Technical & Service Provider Organisation at the Merchant Payment Ecosystem (MPE) Awards.

The award, which was voted for by a panel of expert independent judges, recognises organisations that provide outstanding services to merchants or merchant service providers. It was awarded during the MPE 2020 Awards ceremony at the Intercontinental Hotel Berlin, part of the three-day MPE 2020 event, Europe’s largest merchant payments conference.

Chargebacks911 was among stiff competition in the category and its win validated its success in tackling the $100 billion+ chargeback problem.

Using a combination of payment data, enriched industry data, big data, and proprietary AI and machine learning applications, Chargebacks911’s solution helps businesses identify the true cause of disputes, prevent friendly fraud and mitigate chargebacks by mending inefficient business processes. In the past 18 months alone, the company has improved false decline rates by 1.6% for merchants and recovered over £50 million in revenues lost to invalid or fraudulently filed disputes.

Monic Eaton-Cardone, COO and Co-Founder of Chargebacks911, commented: “We’re thrilled to have won big at the MPE Awards! At a time when chargebacks and friendly fraud are hitting merchants hard, it’s encouraging to be recognised for how much we’ve helped businesses across the ecosystem address the problem.”

She added: “Since we created Chargebacks911 in 2011, we’ve achieved some fantastic results for our partners. Our solutions and processes are now industry best practice for identifying fraud that was previously impossible to detect. We deliver positive results for merchants, acquirers and issuers alike, and I think this award is a reflection of that.”