BillingTree Introduces myPayrazr IVR 3-5-7

Payments , IT Innovations
01.12.2016 11:15 am

BillingTree®, the leading provider of omni-channel, integrated payments solutions to the healthcare, ARM and financial services industries, is introducing myPayrazr IVR 3-5-7; three new innovative packages offering affordable automated Interactive Voice Response (IVR) services using a transparent, upfront pricing model.

myPayrazr IVR 3-5-7 offers three comprehensive flat-rate price points of $3,000, $5,000 or $7,000 per line – each with a specified allocation of minutes, which can be used over time for up to 36 months. The one-time upfront packages include the allocation of minutes plus a dedicated phone number, two-hours of customization/implementation services, as well as call scripts in both English and Spanish.

Automated multi-lingual phone services such as account lookup, verification and capture of payments using the IVR is simplified through touch-tone prompts and account data validation, which reduces errors, minimizes on-hold times and allows staff to focus on other tasks. myPayrazr IVR was first available as part of the Payrazr Marketplace launched by BillingTree earlier this year.

"BillingTree's research indicates planned adoption of IVR technology has doubled since last year - with nearly 50% of respondents realizing IVR offers a convenient way for consumers to self-help, inquire about balances or settle payments," said Dave Yohe, VP of Marketing at BillingTree. "Offering myPayrazr IVR in three upfront price-points supplies an affordable path to entry for any company seeking to adopt IVR technology. The simple and transparent pricing means organizations can budget more effectively, without concern of receiving unexpected high monthly IVR service charges."