Jack Henry™ announced today that High Plains Bank is leveraging the company’s open technology to create a user experience that caters to Spanish-speaking customers.

Headquartered in Colorado, where the Latino population has grown 72% since 2000, the bank recognized the importance of helping this traditionally underserved market better manage its finances. “We believe everyone deserves the financial services and support to make healthier financial decisions,” explained Brian Otteman, chief experience officer of High Plains Bank. “By taking this approach, we can create a more inclusive financial experience that serves our entire community.”

The bank worked with Jack Henry to enrich its website and digital banking platform with Spanish-language options, making services more accessible for customers in Spanish. These inclusive technology features are complemented by personal bilingual support through the secure, authenticated chat service available on their banking app, HPBGO. This translation capability has significantly increased the usage of the banking app, ultimately contributing to higher levels of customer acquisition and engagement.

“Jack Henry continues to provide the technology we need to customize and build solutions for this growing yet largely underserved population,” Otteman said. “And the results speak loudly. It’s common to find that about 1/3 of our customers at any given branch self-identify as Latinx and/or Spanish speaking – sometimes more. We knew it was time to double down on our efforts to support these communities, which is why we’ve worked closely with providers like Jack Henry to help.”

Jack Henry’s open banking platform also enables the bank’s customers to view all their financial relationships in one place in a secure, well-connected manner – and without screen scraping. Transactions and expenses are enriched and categorized, providing easy visibility into spending habits and patterns. By gaining a better understanding of money flow, customers will further improve their financial health.

To solidify its commitment to creating a safe and comfortable banking environment, High Plains Bank added comprehensive technology to proactively prevent and detect fraud and financial crimes.

“We’re proud to work alongside High Plains Bank. It’s rewarding to see a bank intentional and committed to filling the gaps and making a real impact in underserved markets,” said Stacey Zengel, senior vice president of Jack Henry and president of Bank Solutions. “These efforts differentiate community financial institutions and reinforce their commitment to financial health.”