Sapphire Systems Extends Capabilities with Acquisition of ServiceNow Specialist ITOM Solution

  • M&A Deals
  • 07.01.2021 05:24 pm

Sapphire Systems, a leading provider of enterprise software applications and digital operating technology, today announced that it has extended its portfolio of digital platforms through the acquisition of ITOM Solution, a leading UK-based ServiceNow specialist partner.

Backed by Horizon Capital, Sapphire’s strategy to accelerate growth both organically and through acquisition will deliver on the company’s vision to become the leader in the provision of digital operating platforms which reduce complexity, underpin transformation, and drive optimum performance.

ITOM Solution is a fast-growth and innovative provider of IT Operations Management, AiOps, Application Performance Management, and IoT cloud services. The company is a leading partner of ServiceNow, Cisco AppDynamics and Dynatrace, working with enterprise and high-dependency digital businesses to turn digital operations into a business advantage.

Consolidating its strategy to support cloud-led digital transformation through the provision of the very best digital operating platforms, Sapphire’s experience and market reach in this space will accelerate the development and delivery of the ITOM proposition, revolutionising the way in which enterprise software is deployed and managed. Through supporting enterprise customers in their digital transformation initiatives, Sapphire will facilitate scale, reduced complexity, as well as agility and resilience, allowing organisations to minimise the total cost of ownership and focus on innovation.

“I’m thrilled to welcome the ITOM Solution team to the Sapphire group at such an exciting time for the company and our customers,” comments Ian Caswell, CEO, Sapphire Systems. “Our acquisition of ITOM is pivotal in pursuing our vision to become a leading provider of digital operating platforms, which capitalise on the cloud to optimise the value of enterprise software investment, while reducing both risk and cost.”

“This dedicated focus on designing the very best digital workflows is set to help our customers drive innovation, create business value, and improve security and compliance. I am looking forward to extending ITOM’s value to our customers, continuing the strong partnerships that we have, to drive an outstanding customer service.”

“ITOM Solution has worked closely with leading brands across the UK unlocking the power of the ServiceNow platform delivering true customer innovation,” added Philip Taphouse, Managing Director, ITOM Solution. “As we join the Sapphire group, we’ll now be able to scale our business faster, taking full advantage of Sapphire’s structure and global reach to expand upon our services portfolio, which will help to accelerate our ability to deliver higher value to our customers.”

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