Convergys Corporation, a global leader in customer management, today announced that it has completed its previously announced acquisition of buw, a leader in the German customer management BPO industry.

By adding buw’s geographic footprint, complementary client base, and German language capabilities, Convergys becomes the second largest outsourced customer services provider in Germany. The combination creates a team of approximately 7,000 German-speaking service professionals, located in 19 sites and four countries – Germany, Hungary, Romania, and Poland – to serve the growing EUR 3 billion German outsourced customer management market.

“We are excited to welcome buw employees and clients to Convergys,” said Andrea Ayers, president and CEO of Convergys. “buw clients will have access to Convergys’ capabilities and global scale, and employees will have the ability to explore career opportunities in 33 countries spanning 5 continents. Convergys will benefit from buw’s footprint, strong client relationships, and an incredibly talented team. Given our similar core values and common goal of providing best-in-class service, we expect a smooth transition and growth in Europe that will continue to benefit our clients, employees, and shareholders.”