Connect Managed Services Acquires PC-1 to Create £26 million Multi-Platform Contact Centre and Managed Services Powerhouse

Connect Managed Services Acquires PC-1 to Create £26 million Multi-Platform Contact Centre and Managed Services Powerhouse
03.07.2017 10:15 am

Connect Managed Services Acquires PC-1 to Create £26 million Multi-Platform Contact Centre and Managed Services Powerhouse

M&A Deals

Connect Managed Services (Connect) today announced the acquisition, for an undisclosed sum, of PC-1, a specialist contact centre solutions provider with specific expertise in Genesys and Cisco technologies. PC-1 brings an impressive customer base which includes companies such as Vodafone, NSPCC and Northumbrian Water. The newly combined entity creates a £26 million multi-platform global technology powerhouse, supporting well over 100 blue chip organisations across the globe. The business will trade as Connect Managed Services. Connect is backed by London based mid-market private equity investor LDC.

Alex Tupman, CEO of Connect Managed Services, said. "We have a very clear vision for the business, which is to provide the most complete and technically advanced contact centre and managed service offering in the industry. PC-1 is the recognised leader in Genesys technology, having recently been named ‘Genesys Partner of the year 2017’. Adding deep Genesys expertise into the mix completes our platform agnostic strategy and extends our existing capabilities beyond our established leadership position in Avaya and Cisco technologies. Having collaborated with the PC-1 team on many occasions over the last few years, we are very confident this will be a great fit for our staff and customers alike."

Alex continued. "Connect's business development philosophy is based on three core programmes, Stabilise, Enhance and Transform (SET). Since 2014, we have been investing heavily in upgrading our technology platforms and building robust procedures to ensure we deliver a superior user experience for all our customers. We believe this focus, together with our very strong financial position, an unrivalled talent pool supporting global firms such as RBS, Tesco and Johnson & Johnson, firmly places Connect as the industry's 'go-to' contact centre and managed service partner of choice."

Connect has also expanded its global footprint and now has representation in Europe, North America and Asia, employing over 150 domain expert professionals. The enhanced team brings an unparalleled depth of specialist experience, encompassing the three leading technology providers including Cisco, Genesys and Avaya. On demand access to this wealth of expertise enables a truly consultative approach to solving customer challenges.

Alex said. "Businesses are becoming increasingly frustrated by the limitations being placed on them by the 'traditional, legacy-laden' suppliers. As a result, many are seeking out independent, trusted partners, who can provide unbiased, expert advice, which enables them to confidently select appropriate technology strategies that can also be quickly and efficiently adapted to scale with their changing business requirements. The expanded Connect offering has been specifically designed to satisfy this need. We believe that the extensive knowledge and experience of the team, together with our truly technology agnostic approach is a very clear differentiator in a crowded market, and provides our clients with a unique, highly cost effective, contact centre and managed service offering that will satisfy both current and future needs."

PC-1's CEO, Charles Cooper-Driver, commented. "Being part of the PC-1 management team has been one of the most satisfying experiences of my career and I am extremely proud of what we have all achieved to date. Connect is now a force to be reckoned with in the industry, and having worked very closely with Alex and his team, I know they have the passion and the experience it needs to take the business to the next level it deserves"

Related News

SoFi To Acquire Galileo Financial Technologies

SoFi, the online personal finance company, announced it has signed a definitive agreement to acquire ... Read more »

Finantix confirms closing of acquisition of InCube, bringing its AI and data science expertise into its wealth management and insurance portfolio

Finantix, the leading global provider of trusted technology to the wealth management, insurance and banking industries,... Read more »

Signicat acquires Connectis to create Europe’s strongest digital identity platform

Signicat, the Trusted Digital Identity™ company, has acquired digital identity specialist ... Read more »

Tink acquires Eurobits Technologies

The acquisition complements Tink’s organic growth strategy to enhance its platform, increase connectivity and expand its product offering. The acquisition of Eurobits builds on... Read more »

Accuity Acquires Apply Financial to Provide Real-Time Straight Through Processing and Account Validation Payment Solutions

Accuity, a leading global provider of financial crime screening, payments, and know your customer (KYC) solutions, and part of RELX, announced today that it has acquired Apply... Read more »

Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel