Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for insurance carriers, health plans and financial services companies.

“In group benefits and worksite benefits, there is a big opportunity to enhance and expedite the process of onboarding of employer groups. The current process is friction-filled, manual and inefficient,” said Yvonne Daugherty, Global Head of Industries for Ushur. “With Ushur's new AI-first automated solution for multichannel communications, document processing and information gathering, carriers, group benefit administrators and benefits brokers all experience substantial improvement in the onboarding journeys while realizing operational efficiencies across the board.”

Today, group and worksite benefits carriers face significant obstacles to onboard employer group clients. Carriers have tight timelines to collect, correct and load onboarding files and other needed information from high volumes of groups - often a manual process. The data is often incomplete or insufficient, brokers and employer groups have limited bandwidth to support the process, and the process takes much longer than it should in today’s world of AI and automation

Ushur’s pre-built digital experience templates use AI and Ushur’s proprietary channels to securely digitize and automate the onboarding journey while keeping all parties informed throughout the process for continuous clarity and alignment. The templates use state-of-the-art task and process automation, powered by purpose-built artificial intelligence, to engage with brokers, and group customers. These AI-powered automation solutions have been field tested by some of the largest carriers in business.These packaged solutions are designed to help improve engagement and streamline processes through:

• Proactive Outreach: Collect needed onboarding data and check-in regularly to assess progress for personalized onboarding steps.
• Coordination: Assist with broker and employer group communications and information exchange.
• Management: Automatically process documents and upload data to core carrier systems.

Built for speed to value, enterprise-class security and operational efficiency, the Ushur experience automation platform optimizes benefits servicing and customer engagement with two-way, digital-first engagements through HIPAA-secure and HITRUST-certified channels.T