Howden Integrates FullCircl into Acturis to Enhance Client Experience Whilst Reducing the Cost of Compliance

Insurtech
27.08.2024 10:00 am

FullCircl, a software provider that helps insurance brokers accelerate growth and seamlessly integrates compliance into the process, today announces that it has signed a multi-year agreement with Howden, the global insurance intermediary group, in a deal which will help Howden clients ensure correct levels of cover whilst reducing the burden and costs of compliance.

The roll-out of FullCircl SmartBroker incorporates a package which integrates critical company information and compliance screening within the Acturis platform, helping Howden drive efficiencies in the client acquisition and onboarding process, delivering a consistent client experience across its national branch network, and enhancing the monitoring of its existing client book to help with client retention and growth.

The project initiative is driven in part by the vision of Carl Shuker, CEO, Howden UK&I, aiming to support a consistent Howden client experience across the National Branch Network.

This exciting announcement, the largest of its kind since the partnership between FullCircl and Acturis was announced in 2023, will see Howden roll-out the integrated package to its 2,000 Acturis users across the group with the aim to deliver a significant client benefits, together with a reduction in the cost of compliance.

Howden has been a FullCircl customer for nearly a decade and is a long-term Acturis customer. This integration brings together two vital platforms to deliver a unified and consistent client experience across the group, ensuring every part of the businesses is focussed at all times, on client needs, driving profitable growth whilst enhancing compliance efforts and reducing the Consumer Duty Burden.

Shortlisted for a range of industry awards, FullCircl SmartBroker x Acturis provides next-generation data enrichment proven to drive revenue growth, boost process efficiency, improve insurance and risk decisioning, and enhance compliance. It also provides a multitude of new opportunities to tactically support every client. Enrichment is now available at the touch of a button as well as the ability to continually monitor for changes going forward.

Speaking about the partnership Andrew Yates, FullCircl CEO, commented: “Working with the Howden team has been a revelation – their vision and the way they are innovating to drive a consistent client experience, greater choice, value, and service for their clients is truly trailblazing. We remain excited to work in partnership with Howden to see the many benefits this three-year partnership come to fruition.”

Carl Shuker, CEO, Howden UK&I commented: “Howden has rapidly grown in recent years, organically and in part due to a number of acquisitions. As the businesses come together, we needed a joined-up view of our client base in order to provide a consistent client experience. To do that, it required a single source of truth when it comes the data and information we have on our clients. FullCircl was the missing link that now ensures all clients are entered into Acturis with accurate, consistent information, enabling Howden to join up clients across our core pillars.”

Tony Goddard, Acturis CEO, concluded “As part of our ongoing investment in the development of the Acturis Platform we are continuously looking to identify business partners whose products and services can enhance the experience and value our customers get from Acturis. We believe that FullCircl fulfils this aim by bringing the insights brokers need, when it matters most to them, allowing them to trade more accurately and efficiently, and to win and retain more business.”