Inspirational tour operator Virgin Holidays and innovative technology business CodeGen are celebrating ten years of successful partnership this week. CodeGen has powered Virgin Holidays’ bookings via its TravelBox platform for a decade, marking hundreds of thousands of long haul holidays planned and booked through the reservations, sales and administrative tool. 

The two businesses marked the occasion with a special event at Virgin Holidays’ Crawley head office including treasure hunts and prizes for the Virgin Holidays reservations team, who use TravelBox every single day to power holiday bookings. 

Joe Thompson, managing director, Virgin Holidays, commented: 

“Delivering a smooth enquiry and booking system that lives up to the Virgin Holidays brand is no small feat. Our ten-year partnership with CodeGen is testament to our shared values of customer service excellence and ambition to enhance the customer journey. Providing our reservations team with state-of-the-art technology to ensure that their service efforts can go above and beyond, whilst being efficiently reported, is essential to our business. Thank you to CodeGen for their ongoing developments to the TravelBox platform to meet our needs.”

TravelBox is a complete end-to-end technology solution that enables incremental bookings and revenue generation as well as automating business processes, everything from inventory to costing and pricing, documentation and even communication and accounts.

Bharat Patel, President Sales & Commercial, CodeGen added:

“CodeGen has a long-standing history of client relationships that go back many years. We are thrilled to reach another significant milestone, and for the support of Virgin Holidays. Our extensive investments into research and development ensure that the transformational TravelBox, and multiple additional add-on tools, continue to evolve and exceed the expectations of large global travel businesses and their customers. Here’s to the next ten years.”

Recent new developments to CodeGen’s suite of technology tools include TravelBox Surf and Review Spotter. Surf is a web enabling tool kit with a customisable widget framework and enhanced cache technology for superfast online search. Review Spotter can be integrated with TravelBox or used in isolation, the platform collects and analyses customer feedback using AI driven smart text processing to understand ideas expressed in natural language which are not easily accessible with regular review engines.