The solution, part of ProfitStars’ Web Solutions suite, monitors financial institutions’ websites for conformance with evolving accessibility guidelines, search engine optimization (SEO), branding, and content. 

Digital Quality Management, supported by Jack Henry & Associates’ partner, Crownpeak, helps organizations maintain a seamless user experience across their digital channels. Even the best-designed websites can face issues ranging from basic errors, like misspellings and broken links, to significant deficiencies, such as inaccessibility for the disabled. These missteps can negatively impact a user’s digital experience while also posing the risk of costly legal or regulatory consequences. Digital Quality Management enables financial institutions to proactively address these challenges by establishing digital governance plans that are reinforced with automated testing.

The solution’s consultative implementation process equips financial institutions with unique digital governance based on their specific demands and business models. The solution optimizes content, image, and technical formatting by detecting errors and unique brand and business rule violations. Its centralized control and review capabilities can support multiple locations and web publishing teams while leveraging automation to reduce the time, expense, and risks of managing website quality assurance in a manual environment.

Russ Bernthal, president of ProfitStars, commented, “Efficiently and effectively managing digital banking is becoming more complex as channels and their capabilities expand. Inadequate management of any magnitude can result in financial and reputational risks for banks and credit unions of all sizes. With Digital Quality Management, financial institutions can establish digital governance plans and implement an automated solution that evolves with compliance mandates and unique requirements to support both near- and long-term digital strategies.”