Miratech Group, a global IT services and consulting company, is proud to announce the launch of two new Genesys solutions at CX18, the industry's premier customer experience event, taking place May 1-4 in Nashville, Tennessee.

As a Bronze sponsor for the third year in a row, Miratech will be presenting two new Genesys extensions, Miratech CyberCX and Miratech InsightCX, with live demos of the latter.

Miratech CyberCX is a unique service that enables Genesys customers to identify cyber threats during Genesys set-up and operation, and provides an actionable roadmap on how to harden their platform in six key areas.

Miratech InsightCX is a Business Intelligence service for Genesys Workforce Management (WFM) that enables Genesys customers to create custom WFM reports in a matter of minutes. Plus users can now consolidate their WFM reporting data in SAP BI, along with Genesys Interactive Insights (GI2) reports – all in one place – a feature any Genesys WFM customer wants.

Miratech has been a trusted Genesys services provider to many Forbes Global 500 and 1000 companies since 2000. The company operates the largest Genesys competence center, with over 200 dedicated engineers and consultants worldwide. 

The conference will be held at Gaylord Opryland Resort & Convention Center. Miratech will be exhibiting at booth #25, Partner Pavilion, and will be running live demos of InsightCX at 2:00 PM and 4:30 PM on May 2 and 3.