SunTec, whose software helps financial services organisations increase the lifetime value of their customer relationships through effective revenue management and customer experience orchestration, today announced that IDFC Bank Ltd has implemented SunTec’s technology-agnostic product suite, Xelerate.

Xelerate provides revenue management and business assurance capabilities for commercial and corporate banks. As part of that, it provides an end-to-end pricing and billing solution for banks. This enables banks to capitalize on already available customer data and provide personalized offers for a better customer experience. Using SunTec’s expertise and innovation in customised pricing and bundling solutions, IDFC Bank can analyse, anticipate and cater to varied customer expectations.

Through Xelerate, IDFC Bank aims to deliver a seamless, omni-channel experience across all touchpoints by providing personalised offers and services that customers deserve.

Nanda Kumar, SunTec CEO, said, “This era of banking is the most exciting so far for SunTec. We have seen organisations such as IDFC emerge as a national banking institution. These moves have propelled India into the 21st Century. Embracing and combining customer centricity with new digital tools allows the leading financial institutions of tomorrow to pursue profitable decisions right from the beginning.”

Envisioned as a new age bank, IDFC Bank seeks to set a new standard in customer experience, using advanced technology and a service-oriented approach, to make banking simple and accessible, anytime and from anywhere. IDFC Bank’s parent, IDFC Ltd was formed in 1997 as India’s first specialized infrastructure financing intermediary with a specific mandate to build the nation. Since then, IDFC has successfully led private capital flows into commercial viable infrastructure projects.

IDFC Bank was formally inaugurated on October 19, 2015, by the Hon’ble Prime Minister, Shri Narendra Modi in New Delhi. The bank’s businesses include three distinct verticals of Bharat Banking, Commercial and Wholesale Banking, and Personal and Business Banking

SunTec has provided solutions to over 300 million end-customers worldwide across global banks like HSBC, Lloyds and ING.