Glia, unifying digital, phone and automated customer interactions on a single platform, is one of two diamond sponsors of Formation ’23, the global user conference of Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance. The marquee customer event takes place at Signia by Hilton Orlando Bonnet Creek in Orlando, Florida from May 8 - 10.

Formation ’23 unites a community of over 900 insurance and technology leaders to brainstorm, collaborate and share best practices and ideas that drive the P&C insurance industry forward. Glia’s CEO and Co-Founder, Dan Michaeli joins an impressive list of speakers and will discuss how insurance companies can rethink and redefine how they interact with policyholders and producers to drive new business opportunities.

Duck Creek Digital Customer Service powered by Glia enables insurers to interact with producers and policyholders across digital, phone and automated channels for a seamless experience that increases conversions, drives efficiencies and builds deeper brand loyalty. The combined offering redefines how insurers serve their producers and policyholders, delivering the ability to sell more policies, increase customer and producer satisfaction scores, and improve operational efficiency.

“We know carriers are hyper-focused on profitability and delivering a world-class customer experience. From policy applications to claims, insurance interactions with policyholders and producers can be complex. Delivering a seamless interaction across all service channels can accelerate overall resolution, while increasing brand loyalty that drives increased annual premium,” said Michaeli. “We’re excited to show attendees new ways to approach how they interact with agents and policyholders and share lessons learned from handling over 2 billion interactions on the Glia platform during our onstage presentation at Formation ‘23.”