Five year Increase in Customer Complaints an Opportunity for Banks, Financial Ombudsman Reports
- 6 years 5 months ago
- Infrastructure
The number of customer complaints have climbed to a 5 year high in the financial services sector, up 130 per cent in some cases owing to customer service, according to the Financial Ombudsman Service complaints handling data out today.
Financial Institutions Flooded by Highest Level of Complaints in Years Forced to Rethink Customer Strategies
- 6 years 5 months ago
- Infrastructure
Customer complaints against financial services institutions have hit a 5-year high year, with payday loan complaints surging 130%, according to data just published by the Financial Ombudsman Service.
New Research Shows That Consumers Opened New Accounts On Mobile Phones More Than On Computers Last Year
- 6 years 5 months ago
- Infrastructure
The digital and mobile identity era has arrived for businesses and consumers. According to new research from IDology, a GBG company, the last 12 months have brought significant shifts in the way consumers engage with businesses and think about their identities. This shift caused approximately 83 million consumers to abandon online enrollment due to additional effort or friction.
Employment Growth Set to Continue but Pay Intentions Remain Subdued
- 6 years 5 months ago
- Infrastructure
Britain’s jobs boom is set to continue in the next quarter as employers continue to shrug off the uncertainty around Brexit with new hires. However, despite the tightening labour market, this confidence has yet to translate into significant salary increases for all but new starters and those with key skills. As recruitment and retention challenges grow, employers are increasingly flexing their recruitment practices and drawing on a wider talent... more
Outdated Technology Preventing Banks from Investing in Disruptive Technologies, according to Fenergo Survey
- 6 years 6 months ago
- Banking, Infrastructure
Fenergo, the leading provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, revealed that 20% of C-suite executives in banks say that the maturity of their technology infrastructures is preventing them from investing in new, disruptive technologies including big data analytics and Artificial Intelligence (AI) to improve CLM. 67% are not currently partnered with a fintech/regtech provider to improve... more
Women in FinTech Launches International Podcast Series
- 6 years 6 months ago
- Infrastructure
Raiha Buchanan, founder of Women in FinTech (WiFT), and Sarah Kok, the founding member of this initiative, have launched the first episode of their podcast. In this episode, titled “How Did You Get Into FinTech,” they share their ambitions for the podcast and the WiFT initiative as a whole. Raiha and Sarah also, share their own stories in this first episode of the podcast, intended to be a regular series.
Digital Transformation Is Business Transformation!
- 6 years 6 months ago
- Infrastructure
Digital transformation is a natural progression from traditional business, one better suited to today’s world. The analytic difference is the playfield for innovation, ascendable and agility that are possible in the transformation process, now that digital is a part of the mix. Digital transformation has the ability to deal with uncertainty and respond quickly to change, rather than setting long term goals and moving steadily towards them.... more
Finance in a Digital World
- 6 years 6 months ago
- Infrastructure
If long term certainty was ever guaranteed that time is over. Today’s leading businesses face a disruption that cannot be ignored if they are to exceed expectations and navigate through the fog of uncertainty. Proactive and insightful, the most effective finance organisations of the future will be capable of driving the business forward and holding them accountable to business results all at a fraction of the cost of today’s finance... more
Collision technology conference now seven times the size of last year’s US event and already larger than its European flagship event, Web Summit
- 6 years 6 months ago
- FinTech StartUps, IT Innovations, Infrastructure
In its first year in Canada, North America’s fastest-growing technology conference has officially announced it has now reached maximum capacity for this year’s Collision event, to be held in Toronto’s Enercare Centre from May 20 - 23. The size of Collision’s now sold-out floor space is set to be seven times larger than Collison 2018, formerly held in New Orleans. The size of the space has also surpassed its flagship event, Web Summit. This year’... more
FINRA opens office of Financial Innovation
- 6 years 6 months ago
- IT Innovations, Infrastructure
FINRA today announced the formation of an Office of Financial Innovation that will serve as a central point of coordination for issues related to significant financial innovations by FINRA member firms, particularly new uses of financial technology (fintech).
Shopify Launches New Retail Hardware to Transform in-store Shopping
- 6 years 6 months ago
- E-Commerce, Payments, Infrastructure
To revolutionize in-person shopping for the world’s fastest-growing brands and their customers, today we’re launching a new retail hardware collection, including three devices: The Shopify Tap & Chip Reader, Dock, and Retail Stand. Our new retail hardware is designed from the ground up with merchants and customers in mind, to deliver an unmatched shopping experience. With years of experience building point-of-sale (POS) tools for brands that... more
The Tidal Wave of Change
- 6 years 6 months ago
- Infrastructure
We are experiencing an unprecedented global shift in demographics. Our society is aging; we are living longer, healthier, and more productive lives. Life expectancy has improved significantly, and we have added decades of healthy living since the early 1900s. Along with longer lifespans, we are also staying employed longer than before. Soon, we will have five generations working alongside each other. Not only “when” or “how long” we are working... more
Instantor Presents Report on Digital Trust: The New Currency for Financial Organisations
- 6 years 6 months ago
- Payments, Banking, Infrastructure
Today Instantor, the second fastest-growing Swedish FinTech, who makes tough calls easy within credit risk management presents How to leverage trust and improve conversion through digitalisation, a report that demonstrates how digitalisation is a critical factor to build trust today and drive business.
Economic uncertainty offers opportunity for F&I trailblazers
- 6 years 6 months ago
- Infrastructure
The economic challenges currently facing the UK could pave the way for trend-setters to emerge as market-leaders. That’s the message from Martin Hill – MD of automotive tech firm DealTrak – in a report which considers the secret to unlocking F&I success in these uncertain economic times. The bold statement comes in the build-up to Brexit and in the wake of the Financial Conduct Authority (FCA)’s motor finance report – which likely made for... more
Archelios™ Suite 2019: The Greatest Performance Throughout All The Phases Of The PV Project
- 6 years 6 months ago
- Infrastructure
Trace Software International announces the launch of the latest version of the archelios™ suite, the software solution to manage the entirety of a wide range of PV projects such as rooftop photovoltaic installations, large solar power plants, grid-connected PV power or self-consumption systems.
