Fiserv and Cisco Reach Strategic Partnership

Fiserv and Cisco Reach Strategic Partnership
20.04.2016 02:45 pm

Fiserv and Cisco Reach Strategic Partnership


Fiserv announced  an agreement with Cisco that help financial institutions enhance internal collaboration and drive customer engagement. The partnership enables integrated communications capabilities essential for financial institutions to execute their branch of the future strategies, including virtual interaction with remote experts and secure wireless access that supports a universal banker model.

Fiserv will offer these hosted communications and infrastructure solutions through the company’s portfolio of managed services, Sentry Performance SolutionsSM. The portfolio includes network services, hosting services, network security services, hardware and software life cycle management, and unified communications services.

“Communication today means having the flexibility to call, meet, share or message instantly, using whatever device you prefer, in a way that strengthens relationships and increases productivity,” said Byron Vielehr, president, Depository Institution Services, Fiserv. “Our partnership with Cisco puts Fiserv at the forefront of enabling our clients’ branch transformation strategies, and allows them to deliver services with the reliability, speed and efficiency consumers expect.” 

“The technology required to transform the branch has reached a point where the benefits can no longer be ignored,” said Marc DeCastro, research director, Consumer Banking Engagement Strategies, IDC Financial Insights. “The end result of transforming the branch will be when the right mix of technology and personnel allows the financial institution to immediately engage with the customer as opposed to the customer engaging with the financial institution, and both can mutually reap the benefits.”

Fiserv clients now have access to the Cisco workforce experience solution and Cisco branch solutions. The workforce experience solution allows internal teams and product specialists to interact and collaborate via advanced, unified messaging, audio, video and web meeting capabilities, on any device, from any location. The solution also enables video-based remote expert services that allow financial institution staff to hold virtual face-to-face meetings with bank customers or credit union members. Cisco branch solutions provides secure in-branch Wi-Fi, empowering branch staff to move from behind the teller counter or away from their desks to interact with customers or members in the increasingly popular universal banker model.

“Meeting consumers’ increased expectations and driving a more efficient workforce are critical in the banking and credit union industries,” says Sandy Hogan, Vice President of Cisco’s Business Transformation Group. “We are delighted to partner with Fiserv to drive those objectives by enabling key digital capabilities through our cloud managed infrastructure and collaboration platform.”

For more information on Sentry Performance Solutionsand the unified communications and infrastructure solutions, visit

In a world that is moving faster than ever before, Fiserv helps clients deliver solutions that are in step with the way people live and work today - financial services at the speed of life. Learn more at

Related News

Nine in 10 Financial IT Leaders Say The Very Survival of Their Firms Depends on Digitalisation in the Next Two Years

 Mendix, a Siemens business and the global leader in enterprise low-code, released a survey showing that, despite being one... Read more »

ConsenSys Codefi Announces Ethereum 2.0 Staking Pilot Program with Six Members

ConsenSys Codefi is launching an Ethereum 2.0 staking-as-a-service platform with institutional functionality for... Read more »

Banking Circle adds USD Amazon collections for its marketplace customers

Banking Circle, the innovative financial infrastructure provider, has enhanced the tools available to Payments businesses for their marketplace customers. Payments businesses... Read more »

Forecast by Robocash Group: 5G will boost financial inclusion in emerging markets in Asia

Driving improvements in the digital space, 5G has accelerated financial inclusion in emerging markets in Asia. Analysts of the financial holding ... Read more »

Meniga closes a €8.5m strategic investment round led by Groupe BPCE, Grupo Crédito Agrícola & UniCredit

Meniga, a leading provider of digital banking technology for the world’s largest banks, has closed a €8.5m strategic investment led by customers Groupe BPCE, the second-largest... Read more »

Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel