Dover Federal Credit Union needed a responsive core system to better embrace evolving business models and service delivery methods. The Delaware-based credit union found Symitar’s Episys to foster an agile environment for data, member service delivery, and third-party system management.

Having exposure to Episys at two prior credit unions, Travis Frey, Chief Innovation Officer, who came to Dover Federal Credit Union less than one year ago, was confident in the flexibility and scalability of the system. He stated, “Our core selection process was rooted in one word: agility. The next generation of banking is on the very near horizon, and financial institutions must shift their business models to create a branch experience around where the member needs to be. The right system has to be at the core of this change, and Symitar will help move our credit union in the right direction to support these strategies.”

Frey said that his credit union’s selection of Episys was due in part to the opportunity to adapt and customize the core to specific requirements via PowerOn®. PowerOn provides open, common programming protocols within the solution, giving Episys credit unions the freedom to create and configure workflows so the core best serves their needs. All changes are made within the structure and protection of the core system, but independent of the core code. “The core should just ‘work,’ not interfere with the conversation at new account opening or allow for missed opportunities.”

Dover Federal Credit Union will also implement Symitar’s Advanced Reporting for Credit Unions™ for business intelligence and analytics, and Episys Data Store™ for near real-time analysis and reporting. With these solutions in place, Dover Federal Credit Union can deliver timely reports to executives, dissect data in unexplored ways, and forecast trends with stronger decisioning capabilities. 

Ted Bilke, president of Symitar, added, “As financial services evolve, it’s important that the core upholds consumer expectations and supports progress toward new strategic goals. Dover Federal Credit Union understands the importance of taking steps now to allow for future changes, and we are excited that they chose Symitar for that type of support.”