IT support engineers, technical managers and senior IT consultants are amongst the many hardworking staff that have enabled IT solutions company, Conosco, to become finalists in the IT Service and Support Awards 2017.

Conosco have been nominated for the category of ‘Best Managed Service Desk’. The winner will be announced at the awards ceremony on 29 March 2017 at The Hilton Metropole, Birmingham.

Luke Morris, Conosco Technical Services Manager, said: “We’re thrilled to be finalists. The whole team has worked incredibly hard throughout the past year, from engineers available 24/7 supporting our clients, to those working in our strategic and service delivery departments.

“For us, it’s about connecting with our customers to create a service experience that meets their needs, demonstrates exceptional business value. We’re good at what we do, and our staff are truly exceptional. I’m hoping that these are the two major factors that will help us to win the award on March 29.”

Conosco’s service desk provision includes:

• 24/7 support - with 81% of requests receiving a response within 10 minutes, slashing 20 minutes off the agreed SLA response time of 30 minutes
• 90% of clients’ problems solved remotely – providing minimal disturbance to their day-to-day operations
• 90% client retention rate - majority of clients have been with Conosco for over five years

The IT Service and Support Awards 2017 recognise and promote outstanding achievements of people and teams for the contribution they make to the success of their clients’ businesses.