PXP Financial, the experts in global acquiring, payment, fraud and data analysis services, today announces the launch of Compelling Evidence 3.0 and Order Insight (OI & CE3.0) in collaboration with DisputeHelp. The solutions serve as a fraud prevention framework designed to combat first-party fraud and reduce chargebacks for merchants.

The partnership leverages both DisputeHelp’s expertise in chargeback and fraud mitigation solutions and PXP Financial’s payment innovation to provide merchants with a robust tool to safeguard revenue and customer trust. It will allow PXP Financial to expand its product offerings by integrating Visa’s OI & CE3.0 framework with the support of DisputeHelp’s industry-leading platform, reinforcing both companies' positions as leaders in fraud and chargeback prevention.

Most importantly, merchants stand to gain access to an advanced tool that prevents and reduces financial losses caused by first-party fraud. By shifting liability back to the issuer when evidence is provided, OI & CE3.0 minimise operational disruptions and overhead costs for merchants. The solutions empower merchants to protect profitability by recovering transaction funds, minimizing revenue loss, and enhancing financial stability through robust evidence and improved dispute management.

Kasia Gruszka, Senior Scheme Manager at PXP Financial, said: “This is an exciting development that has enabled PXP Financial to integrate OI & CE3.0 into our payment processing platform, providing merchants with an end-to-end solution that includes fraud prevention, transaction tracking, and chargeback management. We are proud to have already successfully embedded OI & CE3.0 into our existing ecosystem and to now provide merchants with holistic fraud prevention solutions that go far beyond industry standards.”

OI & CE3 address several critical challenges faced by merchants:

• First-Party Fraud Prevention: OI & CE3.0 combat issues like first-party fraud, refund fraud, and goods-lost-in-transit fraud.

• Chargeback Management: By providing clear evidence of legitimate transactions, merchants can prevent and reverse chargebacks effectively.

• Operational Efficiency: OI & CE3.0 reduces time and resources spent on managing disputes, allowing merchants to focus on core business activities.
• False Decline Reduction: OI and CE3.0 reduce false declines by preventing first-party fraud data from flagging valid transactions, improving approval rates.

Bart Szypkowski, Chief Revenue Officer at DisputeHelp, added: “As industry leaders, DisputeHelp brings its expertise in deploying and supporting OI & CE3.0, and ensuring the solutions meet Visa’s standards and requirements. OI & CE3.0 are game-changers in first-party fraud prevention in that they enable merchants to shift liability back to the card issuer if they can provide proof of two prior legitimate transactions with the same payment credentials – providing indisputable evidence of an existing customer-merchant relationship.”

The announcement coincides with a range of new initiatives from PXP Financial and DisputeHelp that equip merchants with the tools needed to comply with changes to Visa’s dispute monitoring framework, announced earlier this year.

In an effort to streamline and enhance its monitoring programs, Visa will phase out its current Visa Dispute Monitoring Program (VDMP) and Visa Fraud Monitoring Program (VFMP), replacing them with an upgraded Visa Acquirer Monitoring Program (VAMP) starting 1st April 2025. The consolidated program will incorporate updated metrics and enforcement measures designed to improve fraud and dispute monitoring, impacting how acquirers and merchants address compliance requirements limiting immediate financial losses and lowering chances of false declines leading to exponential revenue losses down the road.

In response to the impending changes – and to minimise the impact on its merchant customers – PXP Financial and DisputeHelp have deployed a suite of cutting-edge tools and solutions which offer robust protection against disputes for PXP Financial’s clients, helping them to stay compliant with VAMP regulations while safeguarding their bottom line. This includes OI & CE3.0 as well as Rapid Dispute Resolution (RDR).

Kasia added: “This initiative is important for ensuring that the payment ecosystem remains secure and efficient. Our work with DisputeHelp and the tools we have implemented will help PXP Financial clients to prevent chargebacks and stay compliant with the evolving VAMP requirements. We will continue exploring new technology to ensure our solutions continue to evolve to meet our customers’ needs.”

The latest announcement from PXP Financial and DisputeHelp builds on a strong and long-standing collaboration between the two partners, combining technical innovation with industry expertise to deliver a best-in-class product. Both businesses are now expanding OI & CE3.0’s adoption across merchants who have already achieved significant reductions in chargebacks and fraud-related costs.   

“It is brilliant to continue working with PXP Financial to help empower its customers with the resources needed to significantly reduce disputes, allowing them to focus on what matters most – growing their business. Together, we will keep educating merchants on the dynamic disputes landscape and strengthen our partnership, ensuring that our customers benefit from the most advanced and effective solutions available”, added Bart.

PXP Financial provides a single unified payments platform to accept payments online, on mobile, and at the point of sale. Powered by in-house global acquiring, more than 120 alternative payment methods and financial services, PXP Financial processes EUR 30 billion annually through its unified gateway.