Monument Bank Introduces Member Services – a Contemporary Lifestyle Platform to Support Time Poor Clients

  • Digital banking
  • 08.02.2023 01:20 pm

Monument (or the “Bank”) has officially released its new Member Services proposition to the market. Available through the Monument app, Member Services is designed to save the UK’s ~7.5 million busy professionals and entrepreneurs and their families time and money searching for ways to reach their wealth-creation potential and enjoy life to the fullest.

The initial release provides individuals and their families with access to a curated collection of third-party services with negotiated special terms and preferential deals to help clients (which Monument calls “Members”) realise their financial, personal, and professional ambitions while maximising the time they have to appreciate their hard work.

Unlike concierge or cashback platforms, Monument’s team independently discovers partners who are experts in their field - whether big or small - so that their clients can enjoy a diverse selection of third-party service providers.

Covering lifestyle, health, wellbeing, career development and beyond, the curated selection is handpicked by Monument’s team to help clients fulfil their aspirations, support their families, and enjoy life to the fullest. Partners include: Bupa, The Training Club, KPMG, Fine Foods Specialist, Laundryheap, Imperial College Business School, Virginia Hayward, House of Townend, USPAAH, Cavendish Health, Bonas MacFarlane, Black Brick, Sama, Singulart, TLT LLP, Lubbock Fine, EMW Wealth, with more to be added over time.

Monument has been piloting Member Services with a sample of clients since summer 2022 to develop the collection of services that reflects the current and future needs of clients. This public launch is an example of Monument's process to refine and innovate its suite of products and services supported by feedback from a broader profile of clients.

Membership is currently free until further notice, but Monument will charge a subscription fee to access Member Services in the future to continue its investment in new services and maintain a high standard of client experience.

Ian Rand, Chief Executive Officer at Monument, said: “We are excited to announce the release of our new proposition. Member Services is all about supporting and enhancing our clients’ prosperity, which we know is about much more than just acquiring wealth. From our deep understanding of the mass affluent community – who for too long have been left under-served by the market – we’ve been able to develop, and subsequently test and improve upon our Member Services proposition through our pilot. We’re now delighted to be able to take to market a service that not only focuses on lifestyle and health, but those key financial and family-oriented services that the mass affluent need now more than ever.”

Ioannis Monios, Product Lead at Monument, added: “Our research shows there's a real need for a solution like Member Services, especially amongst busy professionals and entrepreneurs, whose time is so precious. We've learned a lot from our initial pilot and are excited to share what we have created. Opening up access to the UK's 7.5m wealth creators will help us get even closer to the needs and ambitions of the community Monument was built to stand beside.”

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