Semafone Adds New Accessibility Features to Award-winning Cardprotect Voice+ Payments Solution

Semafone Adds New Accessibility Features to Award-winning Cardprotect Voice+ Payments Solution
30.09.2019 01:15 pm

Semafone Adds New Accessibility Features to Award-winning Cardprotect Voice+ Payments Solution

Data

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres, today announced that it has added a range of new features to its award-winning and patented telephone payments solution – Cardprotect Voice+.

 

One of the most important new features is Live Voice Capture, which addresses the needs of elderly or disabled customers who are unable or reluctant to use a telephone keypad to enter their payment card details. Live Voice Capture enables contact centre agents to place a call into secure voice capture mode, allowing customers to read out their payment card details over the phone. As with all Semafone products the agent cannot hear the details being shared but can monitor customer progress and follow each step of the payment transaction/card capture process. The agent remains available if the customer needs any help. Once the payment data is captured, the agent can take control of the call to complete the transaction and collect any additional non-sensitive information that is required. This process keeps the customer’s details secure and the organisation remains compliant with industry regulations, such as the Payment Card Industry Data Security Standard (PCI DSS), while offering a frictionless agent and customer experience.

 

“Semafone is continually evolving and setting the standard for best practices in payment security,” said Gary E. Barnett, Chief Executive Officer, Semafone. “With the latest release of our flagship platform, Cardprotect Voice+, we are helping organisations keep PCI DSS compliance and user experience top of mind. This new version significantly improves the way contact centres can securely serve every customer, without adversely impacting agent call handling times, and delivers accessibility and inclusivity without compromise.”

 

As part of the new security capabilities released in this version of Cardprotect Voice+, Semafone has also implemented key technical enhancements to the Voice+ Platform, making an even faster and smoother implementation of the product possible. The solution integrates seamlessly with existing contact centre technology and customisable analytics capabilities will ensure customers have access to meaningful, real-time data on payment transactions as they occur across a customer’s estate.

 

“Existing customers are already realising the benefits of being fully protected by our award-winning solution,” said Gary E. Barnett. “The upgrades in Cardprotect Voice+ not only enable customers to now deploy swiftly, but they come at a time when organisations across all industries face increasingly complex business and data security challenges. Companies must make data security, compliance and the delivery of a frictionless customer experience a key priority, and we’re here to empower them to do so.”

 

 

Related News

Refinitiv and ITRS Group announce renewed partnership agreement

ITRS Group (“ITRS”), the leading provider of estate monitoring, capacity planning, IT analytics and load testing to cross-industry enterprise clients, has announced a renewed... Read more »

Smart Data Analytics fintech Galytix secures post angel equity investment

Galytix, an AI-based smart data analytics business which uses machine learning to intelligently ingest, curate and synthesise unstructured and structured data... Read more »

Cognitive Credit and IHS Markit enter strategic alliance to collaborate on global credit data services

Cognitive Credit, the UK-based credit analytics software company, is pleased to announce a new alliance that brings best-in-class credit market data from IHS Markit to the... Read more »

Boost to Smaller British Construction Firms as Updates to Sage Accounting Means Teams can Collaborate Wherever They Are, Saving Time, Staying Compliant

Sage, the market leader in cloud business management solutions, today announced new updates to its Small Business Accounting Solution. Designed to support small businesses in... Read more »

Trade Ledger and Equifax extend partnership to support bid for Capability & Innovation Fund (CIF) to transform SME credit scoring

Trade Ledger, the global banking platform, and Equifax, the consumer and business insights expert, have announced an extended partnership for... Read more »

VTB has patented data verification technology for distributed microservice systems

VTB group has received a patent for a mechanism developed by the bank's specialists for validating complex data structures in a microservice architecture. This... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel