Verint® Systems Inc. announced that a leading global financial services organization is using its recording software to capture employee and customer interactions, as well as those for financial trading, via Microsoft Skype for Business for compliance and regulatory purposes.
The financial services organization is leveraging Verint technology to deliver on its current enterprise recording needs to help adhere to high security standards in its business. The Verint recording solution enables it to record, archive and search both external interactions with customers and internal employee-to-employee interactions conducted through Microsoft Skype for Business. The organization also is using the Verint solution—which has achieved extensive compatibility tests with Microsoft Skype for Business—to record interactions conducted via its trading room business.
Verint multichannel recording includes the patent-protected ability to record interactions conducted through Microsoft Skype for Business, which provides a host of messaging, audio, video and content sharing capabilities. With the growth in unified communications and enterprise collaboration have come increased complexities as it relates to getting to this data in a cost-effective way. Verint’s recording of Microsoft Skype for Business interactions helps address this challenge through a sophisticated set of deployment options that deliver both efficiency and enterprise-grade resilience. Existing Verint customers making the transition to Microsoft Skype for Business can easily extend their current recording solution to benefit from a consistent, unified recording platform that includes an array of other integrated communication environments.
As compliance and risk management needs have become more complex, financial and other organizations face greater mandates and potential penalties. This has resulted in a heightened need for solutions that help mitigate risk and ensure compliance within an environment of regulatory requirements and directives—such as those emanating from the Dodd-Frank Act and Consumer Finance Protection Board (CFPB) in the U.S., the evolving Markets in Financial Instruments Directive II (MiFID) in the European Union, and similar regulations in other countries.
“In these dynamic markets, organizations need the right tools and technologies to help them comply with today’s rapidly evolving legal and regulatory requisites,” notes Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “With the ability to capture, encrypt, archive and access recorded interactions on demand, they can rapidly assess what they need, when they need it, minimizing non-compliance risks, such as large-scale financial penalties and remediation.”