EQ launches new automated complaints product for the financial services industry

EQ launches new automated complaints product for the financial services industry
02.07.2020 12:49 pm

EQ launches new automated complaints product for the financial services industry

Compliance , Regulatory Standards

EQ (Equiniti), the international technology-led services and payments specialist, is delighted to announce that it is launching a new automated complaints management product for the financial services industry – EQ Complaints Professional.

EQ Complaints Professional is a powerful complaints solution that will enable firms to enforce their FCA compliance immediately and on a continual basis as regulation evolves.

The solution’s automation and machine-learning capabilities will ensure companies meet regulatory requirements to a higher and more consistent standard, eliminating the risk of rule breaches. By streamlining operations, it will also allow staff to focus more on individuals, to achieve better customer engagement and outcomes.

Based on over 20 years’ worth of complaints management expertise and specialist skills, EQ Complaints Professional benefits from the advanced proprietary technology of the wider EQ business.

The tool is quick to deploy and cloud-hosted, providing firms with secure SaaS functionality. Its scalable model allows EQ to tailor the service to individual businesses to suit the level of customer interaction.

Andrew Edler, MD of EQ Charter, commented: “We are delighted to bring this exciting new product to market which will allow financial services companies to strengthen customer engagement while complying with the significant regulatory burdens they face. Our products and services will help optimise their continued compliance with FCA regulations, and give them greater capacity to focus on providing an excellent customer experience. This product will enable businesses to streamline their operations, reduce cost, minimise compliance risk while improving how they engage with their customer base.”



Related News

Cloud9 and comitFS team up to enhance real-time voice trading APIs and compliance applications

Cloud9 Technologies ("Cloud9"), a leader in cloud-based communications, has partnered with comitFS, a UK-based provider of voice middleware... Read more »

Wolters Kluwer earns prestigious XCelent Award for “Know Your Customer” offering

Research and advisory firm Celent has honored ... Read more »

Lanistar chooses W2 to power its new banking alternative

W2 partners with Lanistar, ahead of its polymorphic debit card launch that will revolutionise how customers manage their money. W2, the... Read more »

EPA publishes review paper on FCA's shutdown of Wirecard Card Solutions

The Emerging Payments Association (EPA), which celebrates collaboration and innovation... Read more »

Jordan Ahli Bank Cyprus equips for PSD2 with Salt Edge’s solution

Salt Edge, a leader in developing open banking solutions, helped Jordan Ahli Bank Cyprus become amongst the first group of banks in Cyprus to... Read more »

Finch Global launches fintech digital passport to make compliance checks smoother for businesses

As financial institutions and organisations come to terms with the challenges of the post-Covid-19 world it is obvious that regulated businesses urgently need a new, more... Read more »

Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel