Perficient, Inc. (NASDAQ: PRFT) (“Perficient”), a leading information technology and management consulting firm serving Global 2000® and other large enterprise customers throughout North America, announced today it has achieved the Salesforce Fullforce Service Cloud Master designation. This designation recognizes Perficient’s proven expertise in delivering next-generation digital experiences, business optimization and industry-related Service Cloud solutions that empower enterprises to connect and serve customers in new ways.
Perficient, a Salesforce Platinum Consulting Partner, has led more than 300 Service Cloud implementations for some of the most innovative brands. Perficient also is recognized as a leading Salesforce service provider by Forrester Research – the company has driven more than 3,000 Salesforce implementations over the past decade.
“Achieving this prestigious designation is further evidence of our commitment to the Salesforce platform,” said Ganesh Rangarajan, vice president of Perficient’s Salesforce business group. “Clients are increasingly turning to Perficient for our cloud technology expertise and ability to deliver differentiated solutions that reimagine the customer experience, deliver omni-channel service, increase agent productivity and build an effective knowledge management strategy.”
Perficient partners with customers to optimize the Service Cloud user experience and streamline critical support processes that result in measurable cost savings and efficiency gains. Perficient has also helped other leading brands to combine Live Agent, gamification, enterprise collaboration and self-service support tools – among them, Chatter and Community Cloud – to transform the service experience and empower customers to serve as brand advocates.
“We are thrilled that Perficient has achieved the Fullforce Master designation for delivering expertise in Service Cloud,” said Neeracha Taychakhoonavudh, senior vice president of Partner Programs, Salesforce. “Fullforce Master partners such as Perficient have passed a rigorous review process and have proven expertise with Salesforce's Customer Success Platform.”
Salesforce Fullforce Masters are system integrator or consulting partners recognized for their practice expertise in a specific Salesforce product or industry. Fullforce Master partners must achieve specific goals and delivery objectives, as well as drive customer success with multiple, validated Salesforce implementations.
Perficient partners with Salesforce and other leading technology vendors to deliver digital experience, business optimization and industry solutions and support. Perficient is also at the forefront of industry thought leadership on digital transformation – a means of modernizing the systems that create, deliver and sustain meaningful customer experiences.