Workday will help to digitally transform entire back-office

The Financial Ombudsman Service has gone live on Workday Financial Management and Workday Human Capital Management to help it to digitally transform its entire back office and the way it operates. 

The Financial Ombudsman Service was set up by Parliament in 2001 to resolve complaints between financial businesses and their customers. Every year over 1 million people contact the service.

“Workday and our implementation partner IBM are helping us to rethink parts of our business and how it operates,” said Nicola Wadham, Chief Information Officer, Financial Ombudsman Service. “We’re putting power in the hands of our employees while also liberating data across our organisation. With Workday we will become a data-driven organisation, with the confidence to make important business decisions quickly based on the information and insights in front of us.”

With one flexible cloud-based system to plan, execute, analyze, and extend, the Financial Ombudsman Service will be able to adapt effectively to today’s changing world. Workday brings together financial, people, and operational data into a unified data core. With always-live data and up-to-the-moment reporting, the Financial Ombudsman Service will be able to put all its data to work and see the whole enterprise picture.

“We worked as 'one team' and set ourselves high standards to execute with incredible resilience, especially given the tough timelines working remotely,” said Hitesh Amin, VP & Senior Partner, IBM. “The success of this programme will help the Financial Ombudsman Service to focus on the next chapter of their digital transformation journey.”

“Having the best core business systems in place helps the Financial Ombudsman Service to focus on moving the organisation and its people forward,” said Michael Douroux, Workday. “Workday will help the Financial Ombudsman Service to build a culture of agility and data-driven decision making that will allow it to respond to whatever comes next. The last couple of years have shown us that digital transformation is more important now than ever.”