Experian selects Dynatrace Software Intelligence Platform to automate cloud operations

Experian selects Dynatrace Software Intelligence Platform to automate cloud operations
06.09.2018 09:46 am

Experian selects Dynatrace Software Intelligence Platform to automate cloud operations

Cloud

Software intelligence company Dynatrace, today announced that global information services firm Experian has selected Dynatrace’s AI-powered, software intelligence platform to enhance service excellence and to meet the challenges of their increasingly complex enterprise cloud environment.  Experian will be using Dynatrace® as part of its strategy to continue to consolidate down to a limited set of strategic IT platforms, enabling them to continue to evolve the service delivery through simplified, automated cloud operations.

“When a customer walks into purchase goods from a department store or applies online for credit, Experian’s data service needs to be delivered with speed and accuracy.  We simply can’t slowdown or interrupt the customer experience. That’s why we selected Dynatrace as it will help us enhance service delivery and improve IT productivity through automated IT Operations,” said Jonathan Hayes, VP of Global IT Service Excellence at Experian.

The Dynatrace® platform will sit at the core of the Experian IT Operations architecture, where it will auto-discover and monitor business critical applications, processes, services and hosts within Experian’s IT ecosystem, along with their inter dependencies, to create a continuously updated, real time service map. Its AI capabilities will deliver precise and actionable root cause analysis of potential performance issues, which will allow the Experian team to work on fast remediations, including auto ‘non-human’ remediations. 

“The AI paves the way for autonomous operations, enabling us to create auto-remediation workflows that remove the need for human intervention in the resolution of recurring problems,” said David Shepherd, Service Delivery Manager, Global IT Service Excellence at Experian.

The deep configuration management database (CMDB) integration capabilities in Dynatrace will be invaluable in enabling Experian to manage its highly dynamic application infrastructure by automating the detection of IT service components and dependencies, then synchronizing that with ServiceNow®. This allows the CMDB to be maintained in real-time, with far greater simplicity, accuracy and richer detail than can be achieved with more traditional approaches.

“We are consolidating down to a few strategic IT platforms with Dynatrace and ServiceNow® at the core to improve productivity through automated processes. Over time Dynatrace will displace several legacy monitoring tools and enable automated deployments,” Shepherd continued. “With our continued move to monitoring as a service and the increasing use of cloud and containers, we needed a broader solution that allows us to move from manual to automated processes. We looked at a couple of alternatives, but Dynatrace’s software intelligence platform won out because it’s cloud first, simple to deploy approach that does a lot of the automation for you.”

“Clearly it’s best of breed in terms of technology. But more important is our relationship; there is a true sense of partnership, with Dynatrace constantly suggesting ideas, listening to us and delivering innovation to ensure we continue to build on our success. That’s why I’m so excited to see what we can achieve with the new software intelligence platform,” Hayes concluded.

Related News

Fujitsu partners with OptoSweden to Offer SMEs an enhanced Cloud Invoice Management Solution

PFU (EMEA) Limited, a Fujitsu company, the world's leading scanner manufacturer, today announced it has partnered with OptoSweden, a leading automatic document processing... Read more »

SDL and Alibaba Cloud Partner to Help Brands Develop Across Asia

SDL (LSE: SDL), a leader in global content management, translation and digital experience, today announced a strategic partnership with Alibaba Cloud, the cloud computing arm... Read more »

TIBCO Bolsters Connected Intelligence Cloud Capabilities for Limitless Innovation

 TIBCO Software Inc., a global leader in integration, API management,... Read more »

Helen selects Tieto Smart Utility for digitalizing its business and increase customer experience

Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and... Read more »

NOVIS selects IBM Cloud to expand its business globally

IBM (NYSE: IBM) announced today that NOVIS, a growing European insurance company, has adopted IBM Cloud... Read more »

Abacus Group Recognized by Inc. Magazine as One of America’s Fastest-Growing Private Companies

Inc. magazine today revealed that Abacus Group has been placed on its ... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App