Federos^®, a leading provider of cloud-enabled, AI-optimized assurance, analytics, and automation software that monitors and manages the performance of critical networks and services for many of the world’s largest service providers and enterprises, announced today that EWE TEL GmbH has selected Assure1^® — Federos’ flagship Unified Service Assurance solution — to transform their network operations with a focus on improving operational efficiency and providing high quality services.

EWE TEL offers high-speed internet, mobile and landline telephone services, online TV, and corporate and computing center services in Germany. It is a subsidiary of the Oldenburg-based energy and telecommunications group EWE AG.

Assure1 combines fault, performance, topology, and service management into a single, unified platform, which will allow EWE TEL to detect incidents promptly and proactively across all network domains, solve service issues faster, and increase customer satisfaction.

“We selected Assure1 from Federos to leverage the solution’s real-time intelligence to understand and address any degradation of service before it impacts our customers. Our teams will be able to better understand network activities and service status in real-time so appropriate actions can be taken quickly,” said Mitja Thomas, project manager for the modernization of the OSS stack, EWE TEL. “With Assure1’s end-to-end, cross-domain view of the entire network, we expect to improve our MTTI/MTTR, which is crucial to providing outstanding customer experience.”

“We are honored to have EWE TEL select Federos to streamline its network operations environment,” said Keith Buckley, CEO, Federos. “We look forward to helping EWE TEL realize the benefits of Assure1, and are confident its new actionable intelligence will help them to simplify and transform their network operations.”