WestStar Adopts nCino to Improve Customer Experience

  • Banking , Cloud
  • 19.08.2021 12:35 pm

Enforce helps WestStar implement nCino platform to increase speed and simplify loan origination process

nCino, Inc. , a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that $2.5 billion-asset WestStar Bank is now live on the nCino Bank Operating System®. WestStar is utilizing nCino’s Commercial Banking Solution, which provides the bank with a robust, flexible, and highly configurable solution for its employees and commercial clients. WestStar worked with Enforce Consulting to implement nCino’s cloud-based digital platform in a matter of months.

“As a leader in our region for commercial banking, we needed a top of the line, best in class solution that we knew could grow with us and keep up with the pace of change in the industry,” said Raymond Baer, Chief Commercial Banking Officer at WestStar. “nCino has supplied us with efficient, relevant business processes that have supported growth and adaptability to enhance our employee and client experience, and better serve our communities. We’re thrilled to have partnered with nCino and look forward to future integrations across the platform.”

For more than two decades, WestStar Bank has relied on paper intensive, disparate systems to complete work for their commercial clients. Through its unique nCino Delivery Center, Enforce Consulting offered an industry-leading implementation to the community financial institution to support its efforts to transform and digitize its banking practices.

The nCino Bank Operating System is now empowering more than 330 WestStar employees with true insights into the bank through an end-to-end platform that spans business teams and combines customer relationship management, onboarding, loan origination, and instant workflow reporting capabilities to provide WestStar’s clients with a premier experience. Upon realizing nCino’s impact on connecting disjointed systems, creating efficiencies, and supporting the customer journey through any channel, WestStar will be implementing nCino’s Retail Banking Solution with Enforce later this year.

“When we embarked on this implementation process, we wanted to ensure WestStar fully adopted nCino’s best-practice solution. To accomplish this, we needed top-level support to ensure the change was well received by the entire bank,” said Danielle Guille, Executive Vice President at Enforce Consulting. “We were able to leverage our nCino delivery expertise, which enabled us to quickly bring a highly effective, customer-centric solution to deliver an elite user experience for the people and communities WestStar serves.”

“It's important to us to offer the right combination of high-touch personalized banking expertise and high-tech capabilities,” said Will Cameron, SVP of Community and Regional Banking at nCino.Clients continue to demand their financial institutions become more innovative and digital-savvy to meet their ever-changing needs. We look forward to our continued work with WestStar to help them achieve the scale and agility they need to stay ahead of the competition in the region.”

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