Visiting the bank has never been so easy: appointments via Garanti BBVA’s mobile app

Visiting the bank has never been so easy: appointments via Garanti BBVA’s mobile app
07.01.2020 07:37 am

Visiting the bank has never been so easy: appointments via Garanti BBVA’s mobile app

Banking , Mobile Banking

Transactions using mobile devices top the list, accounting for 72 percent of all financial transactions. Garanti BBVA understands, however, that some customers prefer to physically visit a branch to do their banking.

A pioneer in technology driven to make its customers’ lives easier, Garanti BBVA uses its mobile banking application to bridge the digital world with the brick-and-mortar: Now customers who prefer to do their banking at a branch can skip the queue by using the ‘Appointments’ feature in the bank’s mobile application. Before visiting a branch, they can arrange one-on-one service by using the ‘Mobile Booking’ feature. Additionally, customers who have a choice of branches to visit can use the ‘Branch Volume Map’ feature, which helps customers decide which branch to visit by providing waiting times for the specific branches.

Customers make approximately 5,000 branch appointments per month via the Garanti BBVA mobile application. Consequently, they complete their transactions more quickly, spend less time at the branch, and have increased satisfaction because the bank has helped them use their time more efficiently.

The process is simple: customers who want to make an appointment using the app simply tap on the ATM/Branch tab on the first screen; they don’t even need to log into the application. They select the appointment option and choose the date and time to complete their reservation at the nearest branch. If they are not able to keep their appointment, they can cancel it by logging into the ‘Appointments — My Bookings’ section of the app. Customers who want to consult the Branch Volume Map log in using the ‘ATM/Branch’ icon on the application’s home screen, tap on ‘Contact Us’ on the ‘Tools’ menu and are then able to view the most convenient branches by both location and respective estimated waiting times.

Related News

PayNearby announces partnership with Sub-K Impact Solutions; enables access to loan repayment options through its retail network

India’s largest agent banking platform, PayNearby is happy to formally announce its partnership with Sub-K Impact Solutions Ltd (Sub-K), a leading player facilitating loans,... Read more »

OpenLegacy to support Shimane Bank in accelerating its digital transformation

OpenLegacy, a pioneer in digital-driven integration for core legacy systems, was recently... Read more »

Lanistar chooses W2 to power its new banking alternative

W2 partners with Lanistar, ahead of its polymorphic debit card launch that will revolutionise how customers manage their money. W2, the... Read more »

FSS brings AutoPay and conversational capabilities to UPI

FSS (Financial Software and Systems), a global digital payment and financial technology company, has augmented its UPI 2.0 platform with a range of new... Read more »

NatWest brings Apple Pay to business credit cards

NatWest today brings Apple Pay to its Business credit card customers, providing a safer, more secure and private way to pay that helps... Read more »

Mastercard and ANNA Money enter next phase of partnership as the ‘debit card that meows’ comes of age

Mastercard and ANNA Money today announced an extended partnership that will support ANNA’s customers with value-added services.

ANNA is... Read more »

Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel