National Bank of Abu Dhabi (NBAD) Egypt intends to provide an omnichannel experience for their customers. In conjunction with it, NBAD Egypt launches next generation of internet banking powered by CR2’s BankWorld Internet platform as of 12 March 2017. The bank will release soon Mobile App, provided also by CR2.
By employing BankWorld’s Internet and Mobile App solutions, NBAD customers will now be able to avail of an impressive personalised customer experience delivered by a true omnichannel provider. Consistency across channels coupled with the revenue generation and cost saving possibilities evident within an omnichannel solution such as CR2’s, provide a modern customer experience and mutually beneficial scenario for both NBAD Egypt and their valued customers. This continuing partnership with CR2 is in line with both NBAD’s vision and mission to be core to their chosen customers, helping them grow by providing exceptional products and services across the region.
With CR2, NBAD Egypt will be empowered to reduce its operational costs by managing all channels from a single point while also having the opportunity to generate revenue through the launch of targeted and personalised services. In addition, NBAD Egypt will also be able to offer a range of convenient payment facilities to their valued customers.
Mr. Ahmed Ismail, NBAD Egypt Country CEO mentioned “At National Bank of Abu Dhabi, our vision is to become the world’s best Arab bank and to provide our customers with the advanced functionalities and personalisation that they demand. With CR2, we are working alongside a trusted partner who truly understands our dedication to providing the very best omnichannel service banking to our customers. We are excited to be able to bring our brand new internet banking channel to our loyal customers and look forward to also introducing our new mobile app in the very near future.”
Fintan Byrne, CEO, CR2 added; “We at CR2 believe in working alongside our customers to achieve real and tangible results together over the long term. Our partnership with National Bank of Abu Dhabi Egypt is an excellent example of this as we have worked together to maintain and grow this relationship and to support the bank in providing market-leading omnichannel services to its customers. With the launch of the banks new internet banking channel and soon the mobile app, we look forward to continuing to work together with the bank to realise both their vision and potential and are delighted to be able to bring the experience and functionality of BankWorld’s omnichannel solutions to life.”