Last week, Your Credit Score, a free, in-app credit check tool available to all our Internet Banking customers, reached a remarkable milestone of 10 million registered users. We are thrilled to see so many of our customers benefiting from and quickly taking advantage of the support we offer. This achievement means we are now directly engaging with half of our internet banking base, providing them with highly personalized tips and next-best-actions to improve their credit scores and meet their financial goals.

What is Your Credit Score?

Your Credit Score is a free, award-winning service available to our online banking customers. We collaborate with credit reference agency TransUnion to provide our customers with their latest credit score, giving them an up-to-date view of their credit health.

The tool shows customers their score and offers personalized tips on how to improve or maintain it. It also provides full access to their credit report and a view of how it has changed over time. Customers can also raise a dispute on any discrepancies directly within their banking app.

Why Does a Credit Score Matter?

A credit score reflects how someone has managed their finances in the past and indicates how banks will view them when they seek lending. A good credit score can provide access to a wider range of financial products and rates, making it crucial for those looking to buy a house or take out a credit card.

Various factors can damage a credit score, such as defaulting on or making late payments. For those not deeply engaged with their finances, it can be challenging to understand how these factors impact them in the long term. Your Credit Score consolidates all these impacts in one place, offering a comprehensive view and helpful next steps to improve financial health.

How Is Your Credit Score Helping Customers' Financial Wellbeing?

Your Credit Score includes features such as credit report history and a comparison of an individual's score against others. It also contains educational resources like FAQs and actionable next steps to improve scores.

Whether the score needs improvement or is already excellent, the tool suggests factors that may impact it over time. This allows customers to address potential issues and enhance their financial standing.