Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today the latest in a series of award wins for its clients in the Asia Pacific region with two wins at the Asia Customer Experience in Financial Services (CXFS) Awards. For initiatives executed in conjunction with Fiserv, Bangkok Bank was awarded Best Technology Implementation - Front-End, and Westpac Banking Corporation was awarded Best Omni-Channel Customer Experience. The CXFS Awards recognize industry leaders that are setting new standards in customer experience and engagement for the retail financial services sector.
The CXFS Award wins are the latest in a series of accolades for the banks. Westpac received the IT Innovation of the Year Award at the 2015 Retail Banker International Awards as well as a Model Bank Award in the Omni-Channel category at Celent’s 2015 Innovation & Insight Day. Bangkok Bank won the Best Mobile Banking Project Award at the 2015 Asian Banker Technology Implementation Awards. These awards programs recognize excellence in retail banking and technology achievement in banking operations both globally and in Asia Pacific.
“This series of award wins with leading financial institutions in the Asia Pacific region demonstrates the transformational nature of the technology deployments Fiserv undertakes with our clients,” said Marc Mathenz, managing director, Asia Pacific, International Group, Fiserv. “To have our clients receive endorsement by the industry through these awards is an honor, and we look forward to future innovative projects with forward-thinking financial institutions like Westpac and Bangkok Bank.”