14–15 September 2026 | Hotel Palace Berlin, Germany 

For the first time, European leaders responsible for customer outcomes in banking, financial services and insurance will have a dedicated, high-level platform designed just for them.

The CX BFSI Exchange, a well-known event series for customer experience, customer service, and digital leaders in banking, financial services and insurance, will take place in Europe for the first time. After 15 years of success in the United States and the United Kingdom, the event will launch in Berlin in September 2026. 

The event will be held at Hotel Palace Berlin and will bring together 55 senior leaders from across Europe to improve customer experience and deliver real business results.

What is an Exchange? 

The CX BFSI Exchange is not a typical conference. It is a premium, invitation-only experience created especially for senior leaders.

Instead of large audiences and exhibition halls, an Exchange offers:

• A small group of carefully pre-selected participants

• Personalised agendas based on your business priorities

• Pre-arranged one-to-one meetings

• No media, creating a trusted environment for open and interactive discussion

This makes the experience more practical, more relevant and more valuable for attendees. It allows leaders to share real challenges, learn from peers and build meaningful business relationships.

Tackling the biggest CX challenges

The event will focus on key industry challenges, including:

• Using AI to improve customer experience

• Turning customer data into measurable results

• Building customer-focused organisations

• Delivering personalised and trusted experiences

Speakers include senior leaders from organisations such as ING, BBVA, Allianz Partners and ABN AMRO.

Who should attend

The event is designed for senior leaders in:

• Customer Experience

• Digital Transformation

• Operations and Service

• Strategy and Innovation

All participants are carefully selected to ensure high-quality discussions and valuable connections. The unique Exchange format includes a pre-qualification stage to ensure seniority and relevance, as well as creating a personalised agenda for each attendee. 

Explore the CX BFSI Exchange Europe

• Download the Event Guide to explore the full agenda and speakers: https://bit.ly/4eU7aBy 

• Request an Invite to join this exclusive event: https://bit.ly/3QAh7vP 

• Solution providers can enquire now to connect with senior decision-makers and explore partnership opportunities: https://bit.ly/4benXOn 

*Places are limited and participation is by approval only.