Capital Bank of Jordan launches a new customer-first platform

  • Banking
  • 09.03.2020 10:21 am
  • 740

Capital Bank of Jordan (CBoJ) had a vision: to offer digital services that are customer centric and evolve around the daily needs of customers. To that end, CBoJ enlisted Backbase the digital-first banking software leader to aid in a complete digital overhaul. The project had an ambitious scope: the delivery of new digital experiences for Corporate Banking, as well as mobile and web applications for Retail Banking.

Such a project called for the right help, so Bring Global, the 2019 recipient of Backbase’s Regional Partner of the Year Award, was enlisted as the implementation partner on the project. Together, all three parties worked tirelessly to launch all project streams less than one year after development began, a major success celebrated by everyone involved.  

Isam Samara, Head of Marketing & Corporate Communications at Capital Bank of Jordan, comments:

“As a financial services player one of our core aims is to serve our clients Digitally; we have started the project after careful gathering of clients’ needs and requirements which formulated our roadmap for delivery with a forward looking understanding that our clients requirements and industry will continue evolving.. we have adopted cutting edge technologies and solutions that our clients deserve in managing their financials.

Aside from their technical prowess, CBoJ selected Bring Global for their experience with agile working practices—a delivery methodology not previously used by CBoJ. With the speed of new releases and innovations being so crucial in today’s world, imparting an agile way of working is key to Backbase’s digital transformation method. The Backbase Digital-First Banking Platform is specifically designed to help banks move quickly, further increasing the need for agility.

Eyas Khawaja, COO at Capital Bank of Jordan, comments:

“Moving quickly and getting new releases out the door is a big part of how we plan to operate. So we worked with Backbase and Bring on how to be truly agile, we have elevated our human capital knowhow and delivery culture to ensure we remain adaptive / agile and lean.

This was also a project of firsts. The project was launched on Microsoft Azure using Kubernetes, which was previously uncharted territory for the region. Although a highly-complex process, Microsoft was on hand throughout to aid in implementation.

“Financial institutions remain uniquely positioned to drive economic empowerment. At Microsoft, we are on a journey to empower these organisations to deliver new value and differentiated experiences, helping them to thrive in the digital age. Technology provides the shortest path to achieve these ambitions and we commit to work with Capital Bank of Jordan to accelerate their digital transformation journey”, noted Ibrahim Youssry, General Manager, MEA Multi-Country Cluster covering North, West, East & Southern Africa, Levant & Pakistan countries.

Supported by a fully cloud-native platform and agile working practices, CBoJ has the enviable position of being able to scale and adapt as needed.

Jouk Pleiter, Backbase CEO, comments:

“It wasn’t just about making sure that Capital Bank of Jordan is able to meet customer needs today. We want them to be able to look ahead and adapt to new technologies or trends. The scalability of the solution was always top of mind.”

Meeting people’s digital needs today and prepared for what comes tomorrow—Capital Bank of Jordan is now in a position to truly compete with the big banks in the region.

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