The bank will implement DigitalAccess from Fiserv, an end-to-end solution hosted in a cloud environment, to support all online and mobile applications, infrastructure, and services offered by Bank of Sydney.

Bank of Sydney chose Fiserv in a competitive process to replace its current digital banking platform. The new offering allows Bank of Sydney to provide its customers with improved, reliable and secure digital banking experiences via online or mobile channels. The bank will be able to deliver new features and functionality to customers more quickly, improving their ability to access banking services when and where they choose. In addition, DigitalAccess easily integrates with the bank’s core account processing platform, Signature® from Fiserv.

“Our customers are increasingly tech-savvy, globally connected and mobile. They want efficient and convenient ways to bank at their fingertips,” said Miltos Michaelas, CEO, Bank of Sydney. “We selected Fiserv because they are a proven technology provider and offered a flexible solution that can grow with us. With this upgrade, we can more easily offer our customers the banking products and services they need to help them reach their financial goals.” 

To implement DigitalAccess, Bank of Sydney will utilise Managed Services from Fiserv. This service provides a team from Fiserv with expertise in IT projects, analysis and testing of systems and process, and employee training. The Fiserv team works directly with the bank's business and IT teams to prioritise and sequence key deliverables and utilises a dynamic working model to achieve key deliverables based on business needs. By relying on the proficiency of global subject matter experts from Fiserv, the bank can save time and reduce cost.

“Consumers and businesses expect to be able to manage their finances at their convenience and through the device of their choosing,” said Robert Liong, managing director, Australia, New Zealand and Pacific Islands, Fiserv. “With a continued focus on their digital banking services, Bank of Sydney is delivering speed, ease and convenience to its customers through solutions designed to fit their daily lives.”