Financial Services: Is Generative AI The Missing Puzzle Piece?

  • Artificial Intelligence
  • 01.08.2023 09:05 am

AI is revolutionizing every sector in the world. It’s like watching the computer revolution, but faster.

Since ChatGPT was released to the public, hundreds of new tools have emerged. Bard, Bing, Jasper, MidJourney, and Dall-E 2 are some of the AI algorithms that became popular.

Suddenly, the idea that some jobs will become disposable isn’t so crazy. AI startups are blooming left and right, claiming the solution to your marketing, writing, and programming needs. But what about finance?

At least once in our lives, we have thought of having a bot that predicts how the stock market will move. The whole function of the bot would be to buy low and sell high.

Every programmer cringes when they hear the idea, and a dream gets shattered when they say it’s impossible.

Even though that idea is impossible, generative AI could bring us one step closer to better decision-making. Here’s how.

Digital Transformation

No one thought ChatGPT would be the gateway to the digital transformation of entire industries. Yet, it quickly amassed 100 million users and created a buzz unlike anything in history. Suddenly, governments were talking about how to regulate it, with Italy banning the service because of privacy concerns. That’s why you should use a ChatGPT VPN. You don’t want your company data to fall into the wrong hands.

Still, the worldwide phenomenon kept on going. Businesses want to reduce costs, be more productive, effective, and improve customer service. Instead of spending weeks on tasks, people were spending a few hours. This technology allows businesses to scale fast. There’s never been a better time to to revolutionize the financial sector digitally.

Improving Accuracy and Efficiency

One of the most tedious and error-prone parts of finance is accounting, forecasts, and reports. Every brain becomes exhausted after crunching numbers for a few hours, and mistakes can happen. It takes one wrong keystroke to mess up a report that took weeks to complete.

Automating these processes improves accuracy and efficiency. Companies won’t have to worry about errors and will spend more time making better decisions.

Personalized Customer Experience

There’s no one-size-fits-all in finance. Everyone’s different. Generative AI allows financial companies to personalize the customer experience to a whole new level. Based on the data for each customer, it can create individual ads, messages, and content.

The replies will be tailored to their preferred style and reading level if the user interacts with a chatbot. It can give personalized advice and loyalty programs based on the customer’s risk tolerance. In such a highly competitive field, these additions will make a difference.

More Creativity

Can a machine be more creative than a human? The truth is, it can’t. But it can combine data from other niches and suggest new marketing campaigns, designs, and products. The AI algorithm can mine the internet for information and help a specific brand stand out.

 AI can research competitors if a new social media trend or marketing campaign is working well. Information is the differentiator in the marketplace. And that’s something generative AI is great for.

Better Decisions

Let’s say a new report comes out on the market trends for 2024. It’s a massive document tracing the prices of precious metals, real estate, cryptocurrencies, stocks, and bonds. You need to present the insight to a board in a week.

But life is unpredictable. Your son’s birthday’s tomorrow and you didn’t have time to prepare everything. You could be down with the flu, have a headache, or it’s one of those days where you can’t read for more than a minute without your mind dozing off.

People are fragile. Machines aren’t. Feeding the massive document to an AI tool might be a better option. It can analyze all of the data from the numbers and give you objective insight and mathematical predictions on what’s about to happen. You’ll have everything from operations, services, and products to offer to customers. The point of generative AI is to help you can make better decisions and focus on faster growth.

Detecting Fraud

One of the most challenging problems to crack in finance is fraud detection. It’s tough, and you can’t afford to wait too long because money moves quickly. Especially dirty money. One of generative AI's most significant benefits is detecting fraud cases in real-time. Feeding the algorithm with loads of data and training it for accuracy will help the finance sector to prevent losses and protect customers.

Portfolio and risk management

Say hello to a financial advisor who has all the time in the world. Generative AI models can simulate everything from black swan events, market conditions, and economic environments to see if your portfolio stands the test of time.

There’s nothing better than analyzing historical data and creating a personalized portfolio. You can enter how long you plan to invest, your expected returns, and your risk tolerance. It will spew out a strategy and help you optimize it.

A few final words

The financial sector is about to be revolutionized. Cold, hard numbers and AI go together like peanut butter and jam. Everything from decision-making to fraud detection and even customer experience will change. It’s up to the sector to use these tools and see if they’re the missing piece.

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