From Money20/20 Europe, Helen Yu, chief growth officer of Clinc, the leading conversational artificial intelligence platform for financial institutions, joined the stage with İşbank’s Ceren Sayar and Eren Hukumdar to discuss their collective vision for the future of AI and customer experiences, and to announce their expanded partnership and upcoming launch of İşbank’s new call center initiatives powered by Clinc’s world-class conversational AI.
İşbank has been using Clinc’s self-service AI platform, Spotlight, which leverages Clinc’s novel machine learning infrastructure and technology to build unprecedented conversational AI experiences in native Turkish from scratch for their customers. Yu shared the partnership roadmap and plans to roll out to İşbank’s 5.5 million mobile users. Later this year, İşbank also plans to integrate Clinc’s AI into its call center, enabling its representatives to provide quicker and more accurate responses to customer inquiries made over the phone.
“We’re thrilled to bring the best conversational AI on the planet to one of the biggest banks in the world,” said Dr. Jason Mars, Clinc CEO. Just last Fall we announced our initial project with İşbank so we’re really proud to be expanding our partnership with their team. We’re now not only helping their banking customers, but their customer service teams too.”
Clinc today also announced that is has officially opened its first international office located in the heart of London’s financial district. The office is located on the third floor at 9 Devonshire Square and will allow Clinc to increase its team to better serve its expanding customer base throughout Europe.