Inside The Federated Ledger: The Blockchain Technology Driving Instant Payments
At the beginning of the year, we made a bold announcement declaring 2017 as the year of instant payments...
Can Chatbots Bolster Customer Experience? Only if Financial Services Firms Master Four Key Steps
- 7 years 3 months ago 03:00 am
- Rob Brown , Associate Vice President at Cognizant’s Centre for the Future of Work
Chatbots are gaining in popularity in a number of industries as an important customer service tool, with...
What’s the Future of Cash?
It’s no secret. Businesses live or die based on adaptability. Those adept at anticipating and...
With Two Billion People Without Bank Accounts, is Fintech the Answer?
The World Bank estimates that 2 billion people lack access to a transaction account, and claims that ‘...
Redesigning Checkout for the Next Generation of Retail
Despite the rapid growth in online retail, the vast majority of sales still happen in a brick and mortar...
Why Banks Should Reinvent Banking in the Era of Platform Economy - Part 1
“Why it's simply impassible! Alice: Why, don't you mean impossible? Door: No, I do mean impassible. (...
AI, Blockchain and Cloud Banking’s Va Va Voom
Artificial intelligence (AI), blockchain and cloud technologies are increasingly appearing on the...
Building a Sustainable Competitive Advantage with Robotic Process Automation in Swiss Banking
Is the Swiss banking industry still the most attractive financial destination in the world? Probably,...
Putting the customer at the centre of the onboarding process
First impressions are always crucial and when it comes to the financial services sector – its impact is...
Regulation of ICOs: the End or Beginning of a Healthy Market?
One of the hottest – and also one of the most controversial – things in the crypto currency...
