As the world continues its race towards total digitalisation, embracing customer feedback is essential to ensure positive engagement, and to improve services by fine tuning them to customer preferences. UK-based global FinTech firm Paysend has reported that 97% of issues raised with its Customer Service team are resolved within 24 hours, despite additional pressure from the global pandemic, including remote working environments.

Leading UK LendTech, DivideBuy, announces it has ranked first place on Deloitte’s UK Technology Fast 50 2020 list. The Newcastle-under-Lyme based company reported an average three-year growth rate of 20,733% to the year 2019/2020.

The UK’s foremost technology award programme is based on revenue growth over the last four years and is announced every November.

Barclays Corporate Banking has today announced that it is working with CGI to implement the CGI Trade360 platform. This new platform will provide an industry leading end-to-end global trade finance solution for Barclays clients in the UK and around the world.
 

Brexit may well be just around the corner, but it is market data spending that financial institutions are more interested in taking back control of right now. In fact, other than regulatory equivalence post the transition period, it is hard to think of a more prominent issue right now than the rising cost of market data. According to analysis at the end of last year by Burton Taylor, global spend on market data topped $30 billion in 2019.

Feedzai, the world’s leading risk management platform, has today released findings from its 

INGOT Brokers, a world-class brokerage firm that helps customers to trade on a wide range of markets, is today announcing its partnership with Sumsub, an identity verification platform that covers KYC/KYB/AML needs. The companies are joining forces to leave lengthy manual user verification in the past and provide clients from all over the globe with quicker, more reliable checks.

Detected, the world’s first agnostic business verification platform, has completed its £600,000 seed round led by Hong Kong based EmergeVest within just 72 hours. Stephen Garland, Chief Technology and Product Officer at Trustpilot, has also joined Detected’s advisory board and is one of many high-profile investors that include:

Copper.co, the London-based digital asset infrastructure provider, today announced CoinFLEX, the first physically delivered cryptocurrency futures exchange, as the latest adopter of Copper’s ClearLoop framework.

Copper will be the first institutional custodian to support off-exchange settlement at CoinFLEX, an exchange which uniquely offers a range of additional crypto products including repo markets, futures spreads, one-click borrow/lending, and the yield bearing stablecoin, flexUSD.

Dreams (https://www.getdreams.com/en/b2b/), the Stockholm-born fintech empowering millennials to save and feel better about their money, today announces a strategic partnership with Ukrainian commercial bank UKRSIBBANK, a subsidiary of French international bank BNP Paribas Group.

Three big calls for 2021

Changing trade patterns, changed employment patterns and soaring fines from regulators are big legacies from 2020.