RingCentral UK Ltd., a leading provider of global enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), released a new report entitled Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down – and How to Solve it.

After targeting PPI repayments and penalties for Payday Loan Companies, consumer Claims Management Companies (CMCs) will now set their sights on financial organisations that have suffered data protection breaches, customer experience expert Quadient has warned. In the wake of regulation changes, CMCs are currently focusing their attention on the Payday Loan Companies – speeding the collapse of Wonga and others. However, before this avenue is exhausted, and we reach the August 2019 deadline for making PPI claims, they will already be searching for fresh targets.

Following a year of investment and development, Avaya Holdings Corp. (NYSE:AVYA)  today announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences.

Ant Financial Services Group (Ant Financial) and Jiangsu-based Hoperun Information Technology (Hoperun) today unveiled its Distributed Core Banking Platform (DCBP), a next generation banking product which is designed to help financial institutions shift their business models from transaction-oriented to customer-oriented. The platform also aims to help financial institutions tackle digital challenges, including distributed development, financial product management and accounting liquidation.

The challenge

The company always faces seasonal spikes in website traffic and needed to ensure its online platform was stable and fully functional during busy periods. This was especially true at Christmas where workloads could increase by 5x to respond to customer demand and fluctuations in data traffic were creating network instability and having a negative effect on the customer experience.

TradingScreen Inc. (TS), the global, multi-asset class order and execution management system (OEMS), today announced that it would be expanding its development and technology operations to Montréal as “TradingScreen Electronic Financial Solutions Inc.” (TS Canada). TS’s expansion into Canada brings TS’s physical presence into nine countries. 

On 30th July 2018 the European Securities and Markets Authority (ESMA) introduced rules and restrictions on the sale and marketing of contracts for difference (CFDs), which are used by traders to get both long and short exposure without owning the underlying assets. 

LexisNexis® Risk Solutions, the global information solutions provider, today releases its latest analysis of the anti-money laundering (AML) sector in the UK. Research conducted with senior AML stakeholders, suggests that as part of the Senior Managers & Certification Regime (SM&CR), senior management – not just the Money Laundering Reporting Officer – should be held responsible for money laundering failings.

Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management industry in particular, ‘digital innovation’, ‘digital transformation’ or ‘going digital’ are key phrases heard on almost a daily basis, with organisations keen to impress their customers by adopting the latest technology and ‘added extras’ to make their offering stand out from the crowd. Everyone wants it, although what ‘it’ is, is open to debate.

The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement, today announced that the company will present at the Wolfe Research FinTech Forum on March 13, 2019. The presentation will begin at 10:25 a.m. Eastern time and will include comments from Raj Agrawal, Executive Vice President and CFO.