CaixaBank has developed an innovation project using artificial intelligence to manage returned direct debit payments. As a leading Spanish retail bank, CaixaBank manages 450 million direct debit payments every year and is the primary direct debit service provider in Spain.
When a bill is sent to an account with an insufficient balance, the software notifies the customer's banking adviser, who then analyses the case and decides how to resolve the situation: to permit the bill payment, to reject it, or to postpone it for a few days until the customer has sufficient funds.