At the end of last year, Infosys published a 2020 trends forecast looking at Artificial Intelligence in banking, but much like everyone else, COVID-19 has forced us to reassess that. A significant change is that banks – and industry, in general – will assert their demands from Artificial Intelligence (AI) technology, rather than waiting for AI vendors to propose solutions. These demands will be of a structural nature, and more sophisticated to ensure relevant applications in future use cases.
Banks will expect so much more
















