COVID-19 has disturbed the whole world at a sudden, and the period between January and March 2020 was not sufficient for countries to take proper action, address, or analyze all aspects and side effects of the fast spread nature of the plague, nor the consequences at economic, social, aviation, transportation and political levels.

CaixaBank is transforming imagin, Spain’s leading mobile-only bank for young people, into a digital platform dedicated to the creation of digital services, both of a financial and non-financial nature, for the younger user. Its goal is to promote the growth and loyalty of the youngest customers, who are especially interested in using new technologies in their day-to-day lives and their future projects.

Revolut has launched its Open Banking feature in Ireland, providing customers with aggregated account data from AIB, Permanent TSB, Ulster Bank, and Bank of Ireland.

For the CIOs and CTOs of banks and PSPs, fraud and security are never very far from their minds. Protecting both their own organisations and their merchants from the threat of cybercrime is a truly business-critical challenge – and one in which the stakes are always changing.

Creatio, a global software company providing a leading low-code platform for process management and CRM, announced the release of a new solution on its marketplace called Contact Center Product Suite for Creatio. The product is developed by Creatio’s partner, Velvetech. This advanced solution for setting up an inbound or outbound call center with AI-based agent scoring and call analytics lets businesses connect with their customers via phone calls, emails, text messaging, social networks, and beyond.

MCI Club has integrated its digital broker platform Burrow into Knowledge Bank’s API to provide brokers with up-to-date criteria information when qualifying new and existing mortgage customers.

Through the Burrow platform, potential borrowers coming from search engines, a broker’s website or other channels, by answering just a small set of questions, will receive a qualified, personalised mortgage report. This is then available to the broker, enabling them to engage effectively with the customer. 

The COVID-19 pandemic has highlighted the need for financial services companies to have a “Remote First” mind-set. When we look over the past number of weeks, consumers are interacting and doing more and more business online, using a new set of tools – such as Zoom. This could create a significant opportunity for financial services companies to find a better way of engaging. One can easily foresee that Wealth Management companies will use online video meetings for annual assessments.