Product Profile
Clari5 Customer Experience Management
First Release Date:
Current Version: Version 4.8 released in June 2016
Language Support:
Screenshots & Video
Product/Service Description
Clari5 is a next gen enterprise platform for real-time intelligence using the best of technology for cost effective real-time intelligent solutions for financial institutions in the financial crime risk management domain. Clari5 real-time intelligence solutions are deployed enterprise wide using commodity hardware in some of the biggest global banks.
Clari5 Customer Experience Management solution delivers instant contextual intelligence across 3 dimensions: Tacit, Actionable and Conversational. Insights offering contextual, real-time recommendations across all channels helps grow cross-sell/ up-sell revenue exponentially.
Customer Overview
Total Number of customers undisclosed
Customer Size Large Enterprise
Customer Type Central Banks , Commercial Banks , Corporates , IT Integrators
Target Market Africa , Asia , Australia/New Zealand , Europe , Global , North America
Specific georgaphical coverage undisclosed
undisclosed
Features
- Cross-sell/ Upsell in Real-time
- Next Best Product Recommendation
- Lead Generation
- Intelligent Prompts
- Real-time Customer Detect at Branch
- Automated Service Messages
- Enhanced User Effectiveness
- User-friendly Analytics
Benefits
- Unified and holistic customer experience at every touch point
- Helps customer facing staff make intelligent and relevant conversations
- Enables banks to proactively improve customer experiences across all communication channels
- Solution leans from transactions, interactions, responses and factors them using mathematical models and fuzzy logic to arrive at right conversation pointers, right messages and right sales opportunity
Platform & Workflow
Server OS AIX (IBM) , Linux (Red Hat, Mandrake, Debian, SuSe, etc.)
Workstation OS Windows , Unix , Linux , Mac
Programming Language and API Java, REST API
SetUp and Installation Options undisclosed
Deployment Period undisclosed
Reporting Capabilities Management Reporting - Role based Management Reporting and Dashboarding using embedded Enterprise BI platform
Security Options Clari5 Solution supports SSO. Clients can also integrate Clari5 solution with existing authentication servers (LDAP/AD).
The product/service compliant with the following regulatory standards BSA , FATF guidelines on AML , FFIEC
Connectivity, Hosting and Intergration
Hosting Option Hosted by third party , Inhouse , Hosted by provider
Hosting provider undisclosed
Devices Supported Android , iPhone-iPad , Linux , Mac , Web-based , Windows
Compatibility with Database Management System (DBMS) MS SQL Server, Oracle
Third party integration Open integration architecture with support for multiple integration mechanisms.
Support Services
Support Option Online Support , Phone Support , Video Tutorials , Knowledge Base
Branches
Support Location 1
Country India
Address #113/1B, SRIT, ITPL Main Road, Brookefield, Bangalore - 560 037
Phone +(91) 80 4167 2977
Email clari5@customerxps.com
Website www.customerxps.com
