Product Profile

Clari5 Customer Experience Management

First Release Date:
Current Version: Version 4.8 released in June 2016

Screenshots & Video

Product/Service Description

Clari5 is a next gen enterprise platform for real-time intelligence using the best of technology for cost effective real-time intelligent solutions for financial institutions in the financial crime risk management domain. Clari5 real-time intelligence solutions are deployed enterprise wide using commodity hardware in some of the biggest global banks.

Clari5 Customer Experience Management solution delivers instant contextual intelligence across 3 dimensions: Tacit, Actionable and Conversational. Insights offering contextual, real-time recommendations across all channels helps grow cross-sell/ up-sell revenue exponentially. 

Customer Overview

Total Number of customers undisclosed
Customer Size Large Enterprise
Customer Type Central Banks , Commercial Banks , Corporates , IT Integrators
Target Market Africa , Asia , Australia/New Zealand , Europe , Global , North America
Specific georgaphical coverage undisclosed
undisclosed

Features

    • Cross-sell/ Upsell in Real-time
    • Next Best Product Recommendation 
    • Lead Generation
    • Intelligent Prompts 
    • Real-time Customer Detect at Branch
    • Automated Service Messages 
    • Enhanced User Effectiveness 
    • User-friendly Analytics 

Benefits

  • Unified and holistic customer experience at every touch point
  • Helps customer facing staff make intelligent and relevant conversations
  • Enables banks to proactively improve customer experiences across all communication channels
  • Solution leans from transactions, interactions, responses and factors them using mathematical models and fuzzy logic to arrive at right conversation pointers, right messages and right sales opportunity

Platform & Workflow

Server OS AIX (IBM) , Linux (Red Hat, Mandrake, Debian, SuSe, etc.)
Workstation OS Windows , Unix , Linux , Mac
Programming Language and API Java, REST API
SetUp and Installation Options undisclosed
Deployment Period undisclosed
Reporting Capabilities Management Reporting - Role based Management Reporting and Dashboarding using embedded Enterprise BI platform
Security Options Clari5 Solution supports SSO. Clients can also integrate Clari5 solution with existing authentication servers (LDAP/AD).
The product/service compliant with the following regulatory standards BSA , FATF guidelines on AML , FFIEC

Connectivity, Hosting and Intergration

Hosting Option Hosted by third party , Inhouse , Hosted by provider
Hosting provider undisclosed
Devices Supported Android , iPhone-iPad , Linux , Mac , Web-based , Windows
Compatibility with Database Management System (DBMS) MS SQL Server, Oracle
Third party integration Open integration architecture with support for multiple integration mechanisms.

Support Services

Support Option Online Support , Phone Support , Video Tutorials , Knowledge Base

Branches

Support Location 1
Country India
Address #113/1B, SRIT, ITPL Main Road, Brookefield, Bangalore - 560 037
Phone +(91) 80 4167 2977
Email clari5@customerxps.com
Website www.customerxps.com

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