Compass Plus Aids Quipu Achieve 100 Per Cent Service Availability

Compass Plus Aids Quipu Achieve 100 Per Cent Service Availability
22.11.2016 10:15 am

Compass Plus Aids Quipu Achieve 100 Per Cent Service Availability

Payments , Infrastructure

Compass Plus, an international provider of electronic payments and retail banking software to processors and financial institutions, today announced it has helped Quipu, a third party processing centre, to achieve 100 per cent service availability for the year 2015.

Since the beginning of 2011, Quipu has collected KPI reports as part of its ISO 20000 certification. According to these reports, it achieved 99.96 per cent service uptime during 2015 – taking into account scheduled and unscheduled downtime – and taking into account only unscheduled downtime it reached a perfect 100 per cent. The achievement is made more remarkable by Quipu’s global reach, meaning it has to overcome often conflicting peak processing times from different time zones.

“Once again, we have made good on our commitment to our customers: that their account-holders can use payment services at any time of day, every day of the year without interruption and inconvenience,” said Eugenio Marengo, Head of Processing Centre at Quipu. “The outstanding performance and reliability of Compass Plus’ TranzWare platform has helped us to deliver 100 per cent service availability and, ultimately, satisfaction to our customers.”

Quipu has been running its processing centre on Compass Plus’ TranzWare applications since 2004 and delivers processing services as well as personalisation facilities to 30 financial institutions across 11 time zones. In this time, it has expanded its services by launching a local service team for Kosovo. The new team services 2,500 POS terminals and 200 ATMs of local financial institutions covering 30 per cent of Kosovo’s market capacity. 

Quipu’s high level of availability in both centres has ensured bank clients are able to provide their customers with unrivalled service reliability. To date, it has issued over 891,000 cards, installed 1,200 ATMs, 6,000 POS terminals, and processes around four million transactions per month.

Related News

One in three UK consumers in favour of increasing contactless spending limit

One in three UK consumers (32 percent) would like to see a further increase of the current £45 contactless spending limit, according to a YouGov survey of more than 2,000 UK... Read more »

VibePay sets sights on growth with integration of more UK banks and new business accounts

VibePay is continuing on its ambitious path of growth, with the integration of more UK banks and payment providers via open banking, and a business account... Read more »

PayNearby announces partnership with Sub-K Impact Solutions; enables access to loan repayment options through its retail network

India’s largest agent banking platform, PayNearby is happy to formally announce its partnership with Sub-K Impact Solutions Ltd (Sub-K), a leading player facilitating loans,... Read more »

Banking Circle secures five finalist places at 2020 Emerging Payments Awards

Banking Circle, the financial infrastructure provider to Payments businesses and Banks has secured 5 finalist slots in the 2020 Emerging Payments Awards.... Read more »

Starling, TranSwap and Remitr among first wave to sign up to Currencycloud Spark

New solution provides global multi-currency accounts to Fintechs and FIs

Read more »

Tinkoff launches charitable scheme ‘Cashback to Give Back’

Tinkoff is happy to announce the launch of its new charitable scheme Cashback to Give Back. The aim of the project is to help get... Read more »

Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel