Provenir  announces that Bigbank has chosen the Provenir solution to overhaul its processing of credit and loans.

Estonian-owned Bigbank provides term deposits and consumer loans. It operates in the Baltics, Nordics, Germany, the Netherlands, Austria and Spain and is subject to a range of evolving regulation. To remain compliant, and to stay competitive as market conditions and customer expectations change, Bigbank makes updates to risk models and policies, which can take up to four weeks. Changes will be simpler and quicker with Provenir as they won’t require IT development.

The Provenir cloud solution is ideal for rapid implementation where higher levels of automation are needed across multiple regions. The digital solution will also improve the capture and effective use of customer data so that Bigbank can continue to provide great customer service.

"At Bigbank we recognise investment in technology can help us achieve our goals of delighting customers and growing market share. Our digital transformation is enabling us to innovate and be more agile in our delivery and processes. This helps us achieve excellent time to market for product developments and provide great customer service,” said Agur Jõgi, Chief Technology Officer, Bigbank. “The Provenir solution is an important element in this transformation. We’re pleased with how quickly we’ve been able to develop an end-toend efficient workflow; the interface is so visual that it is simple to design effective, transparent business processes.”

The scalable risk analytics and decisioning Provenir platform will give Bigbank the scope to grow and develop the capabilities of its business processes over time. Paul Thomas, Managing Director, Provenir said: "We’re excited to be working with Bigbank at this significant time in the implementation of its technology strategy. Bigbank’s customer centric approach recognises that meeting expectations means being nimble and easy to do business with, and for Bigbank this means efficient, automated, credit decisioning and loan origination.”